Transfeero

Booked this service to get from Heathrow to Camden. My flight was delayed so I sent a message to let them know about 12 hours before my scheduled pickup. They responded saying that it should not be a problem and I should contact the driver. I tried that but got no response. Got to the airport and did not see anyone holding up a sign. I called the company and after being on hold for 12 minutes I called back and selected “new customer” at the prompt. She checked the booking and said that the driver had rejected the booking change. I asked what was I expected to do. She said it’s not your fault, it’s not the company’s fault and it’s not the driver’s fault. I’m the one out $90 and am sitting in a cab that will cost me a lot more when I get to Camden. I had another booking with them for next week but needless to say I have already cancelled that. NEVER AGAIN!!! Sorry that I can’t give zero stars.

Could not have been a smoother process. Spotless-clean car, and extremely courteous driver. Highly recommend, and will def use their car service again.

Had a reservation. Even had text from driver. Then no show. Called contact number. Said had issue with van and cancelled out reservation. Never let us know. Needed to scramble and get a cab. Barely made it to our cruise. Horrible service

Missed our flight this was the only chance we had to make it to the cruise ship in time. Booked while we were in the air and our driver was waiting at baggage claim when we arrived. We made it with literally 2 minutes left to board. Saved the trip our driver was professional and we were very happy with our experience. I was skeptical but this was our only hope and it worked out.

This was a total bait and switch scenario where I paid for a high end vehicle option and got a low end vehicle when the time came. For my husbands surprise 50th birthday trip to NYC, I wanted to splurge and boom a high end, “first class” as Transfeero calls it, vehicle to take us from the Newark airport to our hotel in time square. So I ordered and paid for exactly that using the Transfeero app and we were supposed to be picked up in a Mercedes S 500 or better sedan. However, when the time came, the vehicle that showed up for the ride us was an older black Chevy Suburban that was not even freshly washed on the outside or cleaned on the inside. And this was the only vehicle that driver had available, and we were not able to wait around for some other driver to show up with the vehicle we ordered as it was late and we needed to get going as we had plans in the city. So it was what it was, and unfortunately I had to concede that my planned special luxury ride for my husbands bday was not going to happen and that experience and moment was gone. All companies make mistakes and have poor customer experiences from time to time. I totally get that. For me though, how a company responds when they make a mistake is what really matters. Owning the mistake and then doing all they can to make it up to the customer is what a great business should do when these situations happen. Transfeero did the exact opposite of that. While they apologized in writing, the only compensation they offered was to give me the difference between what the ride would have costs had I chosen the old Chevy vehicle that we ended up with. The problem with that being the only offer they were willing to give is that to make it right is that in no way makes up for the actual mistake. Of course they have to refund the difference as that goes without saying. It’s the bare minimum they are obligated to do. But that falls far short of providing some compensation for the bigger issue than just the price differential which is the fact that they are responsible for also ruining what was going to be a very special moment and experience for a huge milestone birthday surprise for my husband. I politely expressed that with the Transfeero customer service team a couple of times, but their only reply was “sorry, but we are unable to provide you anything more than the difference in price between the two vehicle options.” I am very disappointed in that conclusion and I suspect this is a common practice

Driver did not meet us w/a sign and had two car seats in car - not enough room. Would prefer to get a taxi

I used this app to book all my travel connections across Europe and they never disappointed me! I traveled with my wife and five children and I was worried about finding good transportation for our whole family and I am so glad I found this company! All the drivers were on time and professional and very kind. The rates are very reasonable and the booking experience is very easy. This is the only app I will use when booking travel connections!

Takes too long to sign in

I booked from Heathrow to hotel in London. The picture showed a Mercedes. We got a Toyota. The driver did not meet us in the airport with our name on a placard was previously agreed. Rather we spent 40 minutes trying to find him outside. Not at all happy with this service.

Horrible company. I spent 176 dollars for a top pick ride and the driver showed up and refused to take us as one of our 3 bags was heavy. And they already charged my credit card. They were 15 minutes late which is still ok but not taking us to our destination after it was paid for and it said upto 3 bags is unacceptable. Americans. Beware of this company and don’t book