U By Emaar - Loyalty & Rewards

Booked twice but didn’t get any point!

An now u by emaar is like get some change for whatever you buy in these new fancy malls.

My card often does not work when I want to redeem my points!!

This is a polished app but it needs improvements. If you book a hotel through the app and then check out, the app should automatically register those points without the customer having to check with the hotel. I made a hotel booking through the app checked in with the app but the hotel still required ID pictures and my u by emaar account wasn’t listed on my reservation (even though I did it through the app). When I checked out I was told I’d get the points 24/72 hours later - a week went by nothing. Had to manually call U by Emaar and give them my hotel details. All this should’ve been automatically done *in* the app!

Was originally a fan of the loyalty program , but they twice reduced the discounts and points ! First I got demoted from gold to silver for no reason. Then they reduced the F&b discount from 20% to 10%. I invested so much money into growing my rewards and my status, only to be duped overnight . Several of my friends have the exact compliant. I wouldn’t recommend this loyalty program. Not only are the venues limited, the discounts are not competitive anymore and most importantly , drastically changing terms on long time members speaks volumes of how much they care about their customers . Good luck !

Great service view amazing thanks mohamed for your kind service

Very helpful persons in the reservation

I already have an account but it keeps making create one. But when I create one my account is already registered so I can’t even use the app anymore. Who are the retards that designed this “new” app that forced us all to upgrade? I have about 20k points that are just stuck there.

App not working, after login its asking to update profile details, but clicking on save after entering all derails does not take any action

It hangs when uploading receipts and takes ages to stay pending instead of being approved as points immediately