You kept my partner on hold for 55 mins waiting for tech support 2 days ago. He finally had to hang up. Virgin should have called him, you did not!!!!!!! Terrible customer service!!!! He has unlimited data & yet he capped out at 80 GB, that’s fraudulent. His phone is now running 1000 times slower! As for me, the text message saying my data has now ended but will renew in 6 days while your app says it’s 3 days. So which is it? Extremely frustrated. Branson is a billionaire, surely his service should be practically perfect!!!

Bill confirmation so slow

It was a huge mistake to use the services of this company. When I moved from Canada to another country within a month I closed my account and service and paid the full amount that was in the account and deleted my account. After 2 months they charged another 72 dollars for unknown reason and filed it with the credit bureau as a delinquency. I can not pay as the account has already been deleted. Technical support does not know what to do in this case. This company will do everything to ruin your credit history and your life. Never use the services of this company.

The app is awful

I went to get the deal that was (at the date of my contract) for 39.99 then the store rep. said the system is not confirming it but you take the one with 10$ higher and get more data then said oh no there something wrong with the system and offered the one I have now for 60$ that Has USA Canada and I couldn’t say now because by that time I already canceled my Chater contract as the store requested in order to get the deal and then I agreed on an I-Phone then I received my first bill with a 50 charge fee that I wasn’t informed about and now the second bill with extra long distance calls That makes me unhappy with the service and I will wait for the right deal and switch to another provider

This is a relatively simple app. It should be much faster and less buggy.

Usage warnings are not explained very well.

It’s bad coverage at a premium and the long distance charges WOW. I’m switching once contract is up

It’s very easy to use and quite straightforward. I love the accessibility.

After being told I’d not get charged for using the service outside Canada by keeping my phone on airplane mode and using Wi-Fi, however,I still got a bill with my monthly charges and $70.00 plus extras. It’s happened a couple of times. Since I didn’t use data or telecom services there should be no extra charges. I did use my devise on a Wi-Fi service! They informed me that I should have called them before leaving Canada to avoid the extras. I’m now in suspension and forced to pay with the understanding that I can dispute the charge and possibly have it reversed when I return to Canada in 5 months. Airplane mode and Wi-Fi usage implies that I don’t need any extra services from Virgin. I’m a loyal customer but feel treated unfairly.