My Shaw - Reviews, Revenue and Downloads - Apple App Store

Description

Get the most out of your products and services with the My Shaw app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw.

Restrictions
• The My Shaw app requires a valid Shaw ID.
• Two-step verification is required.
• Accessible only to residential accounts.
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time.

Features

Easy Login
• Jump into your account faster with your Shaw ID or, Face ID or by just using your thumbprint with Touch ID.

Billing Made Simple
• Manage billing and payments for all your services in one place, including auto-payments and eBills.
• Pay your bill in app, and save payment details for future payments.
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app.
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app.

Live-agent support chat
• The fastest way to connect with the support you need and chat with a real representative right in the app

Monitor your data usage
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage.

TV Subscription Management
• Quickly access your channel list for your TV subscription and theme packs • Manage the devices that can use the Ignite HomeConnect app for on-the-go access to your TV subscription.

Access Voicemail for personal home phone
• Easily access voicemail messages left to your personal home phone through the app. You can listen to, archive and manage your voicemail messages on the go.

Support Library
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community.

Manage your Rogers WiFi Hotspots
• Go farther and manage your access to over 100,000 Rogers WiFi Hotspots.

Notifications
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences.

Functions
• Using your Network access permissions, the My Shaw app will:
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network.
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference. 

Using your device’s fingerprint scanner, and facial recognition the My Shaw app will:
• Link your face ID and fingerprint profile to your Shaw account via the app for authentication purposes.

Submitting a payment extension request, the My Shaw app will:
• Send you an email confirmation.
 

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Screenshots

User Rating

4.41 out of 5

389 ratings in United States

5 star

301

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Ratings History

Reviews

Sign in is broken

Just installed the app when I was prompted while using the Home Connect app. I’m unable to sign in to this app because SMS MFA is required and when I put the app into the paused state to look at the code I received then return to the app, the entire UI turns black and I obviously can’t do anything from there. I’d still be able to work around the issue if autofill SMS OTP was implemented, but it’s not so the app is currently useless to anybody who isn’t already signed in 🤷🏻‍♂️

Shaw service is as bad as Comcast and it sends bills to wrong address

Substandard. Shaw keeps cutting out. It says it will not credit the charges until the service is fixed AND if it is not fixed, it wIll continue to charge the full amount. Do you know the difference between Shaw and Donald Trump? Neither do I.

Mobile iOS app

Still can’t pay bill view bill with your app on my iPhone iOS 15.5. iPhone 13 pro max. And I’ve deleted app twice and re installed twice. Update your app people ????

The worst

Keeps getting worse. Had to speak to 3 different reps before problem handled. Each time had to submit my name, address, tel #, etc How Shaw survives is a mystery!!!!👎👎👎

Poor customer service

I have been trying to pay my monthly bill for over two hours. The Shaw server keeps timing out on the app and Shaw.ca. It was not my devices or network, they were great with other apps and internet. Entered the chat at 8:22 AM. Transferred from billing (Kaviak) to tech support (Phong in Edmonton) to billing (Simron in Brampton) back to tech support (Adel). I had to give the same information to each person. Apparently no one talks to each other and did not know about a web outage. I tried to pay my bill but Shaw refuses to take my money

Totally useless app

You cannot do anything with this app

Bad communication

Bad communication the person just left the conversation before I finish my complain ! I have slow WiFi and glitches and sights out from emails !

BlueCurve App advertised in it not accessible

And the App to control the internet is not available if you do not have a Canadian ITunes account.

I can’t find the free range app in the App Store

Shaw direct chat said to send this review so it can be fixed.

Shaw going downhill

Shaw customer service - listen up. For any customer to be forced through your tortuous phone tree to get an “I think this option” option only to wait 20+ minutes is unacceptable. Even worse is the guy m on the hold telling me service is faster on the chat. Waiting for service from you guys is agonizing. Once we actually get someone it is great. Hire some more humans to improve your service. Seriously. The cost of not improving your service means losing customers.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Canada Utilities	49

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