Worst service ever had
I will give them 0 star if i have a option. Worst service. Transfer money on 21 jan been held more than 10 days. Calling them every single day all i am hearing sorry sorry.
Yes, Wise is completely free and it doesn't have any in-app purchases or subscriptions.
🤔 The Wise app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Wise is free.
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4.8 out of 5
62,378 ratings in Australia
I will give them 0 star if i have a option. Worst service. Transfer money on 21 jan been held more than 10 days. Calling them every single day all i am hearing sorry sorry.
Absolutely disgusting customer service, very unhelpful and trying to resolve a simple issue. I have been using Transferwise/Wise for many years and never had a problem. This company shows it has no interest in helping customers.
Great service
Get way to miss the built up fees, simple enough to use great UI
Iv been using the card for overseas holidays and for the kids to use at school canteen and it’s been awesome. When overseas the wise card works when other don’t.
Sluggish. Outdated help centre. Can’t be contacted at all for faults. Nowhere to close or delete your account.
I don’t usually take reviews to complaint about services, but my recent experience with Wise has left me with no other option. I initially I had a great experience using Wise, but my recent transaction has completely shattered my confidence. The other person never receive the money I sent, despite of multiple follow ups. I have been met with confusing respondes, delay, and a lack of accountability. At first, Wise provided conflicting information about the account numbers making it unclear where my money actually went. Then, they mistakenly sent me a transfer receipt for someone else, an alarming breach of trust that make me questions their handling of sensitive financial data. Their system now seems to expect customers to repeatedly follow up rather than provide proactive updates. The most frustrating part, Wise keep asking to the partner bank after 3 weeks. I still waiting for an update.. and no resolutions. Their lack of urgency and transparency in fixing this issue has made the experience stressful and disappointing. Just I want my money back, which was a lot of money.
I’ve been using it for several years and every time its perfect and fast
Great app for different currencies and supports foreign banks with ease of use. Competitive rates and fast transfers.
I was initially referred to Wise by a friend and decided to try transferring $40 AUD to Hong Kong, which was smooth and easy. However, my second attempt was a silly. They asked me with confusing questions, like asking if the name I provided on the reference was for a vessel, a business, or something else. I wasted time answering their irrelevant questions, giving them a detailed reason for the transfer, only for them to cancel my $1.2k AUD transaction without providing a proper explanation. The whole experience was frustrating, I’ll be closing my account. Never using Wise again.
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Top Free
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1
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Top Free
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1
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Top Free
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6
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Top Free
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7
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Top Free
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8
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