Xero Accounting for business

Copy & paste is their generic "fix" to your problem. I wouldn't waste my time or money with this company.

It’s a great app and makes life easier. But to get every year a price increase makes we think to find a new booking app soon.

For a one man band the price continues to go up and I am not using any extra features from what I was using on day one, yet the continue to keep increasing the price. Price has increased around 40% since I started using it. Nothing more than greed I guess. I would understand if I was using all these new functions.

Astounding that in 2024 Xero still insist that if you’re travelling you must take your laptop and not your iPad, or use the cumbersome browser (if that’s even possible). How is such a basic function as running payroll not possible within the app?

Yet again, your program/app has failed me agsin! This time it’s not the mobile app, it’s the computer app!!! This was recommended by one of your support staff to use the computer version because the mobile service isn’t as good as this!!! Then, when I still couldn’t run my business via even the computer, I sent quite a few complaints, I explained in clear English what happened, and your support staff asked me what my problem was!!! One of your managers Hayley, did not listen to a word I said, she did tell me however that herself and her staff would be happy if I left because of my abusive complaints!!!! It was pointless explaining anything to this manager, I don’t think she knows her role as a manager, as I told her I’ll tell you, I’m not going to be patient while you take your time fixing your stuff ups and to put my business on hold while this happens!!! You are on the stock market at $176 per share and worth billions, your staff are using faulty headsets that cut out all the time, and, you have been operating for how many years, and your app has sooo many holes in it????!!! It’s definitely not worth what I pay. By the way, I have conversations recorded by the way!!!!

For some reason every time I login I don’t get the phone notification so i have to use the backup method which is annoying and time consuming. If you are using the same device to login every week it should remember your login and not have to authenticate every single time

By far the best invoicing system For large or small transactions to big tech companies to lawn mowing business's

I’m constantly finding Xero coming to an absolute standstill where it’s almost unusable, just trying to email an invoice can take minutes, ( then get the error: “ unable to load invoice email fields” try again, I don’t want to try again, I want it to work first time.

I’ve had the app for a couple of years, now. I’ve found that when I’m looking for quotes that need to be invoiced, I’ve got a scroll down several hundred quotes before I finally find the up-to-date ones and this can be frustrating. There are a few glitches in this app.

We used quickbooks and it was fantastic, as we grew bigger our accountant then made us switch to Deron as their system partners with them, we jumped on the Xero ship and it’s been nothing but absolute nightmare. System is full of errors, we sent a quote and when accepted by clients it will add GST on top when in fact when sent it already did inc GST! The current issue we are facing is not being able to attach photos to our invoices, reached out to the support team and her suggested repair method were to update the app, as if someone that’s using your app will not have done that! Its been 4 days and as a 6 figure company we haven’t been able to invoice, absolutely disastrous. If we could rate 0 we would. Its a shame they partner with accountants to then give us no choice.