Aircall

Es gibt leider mindestens 1 Tag die Woche Probleme. An diesem Tag, hängt Aircall bei fast jedem Anruf von alleine auf, unmittelbar nach dem Erstellen des Calls.

Pratique, mais subit encore quelques bug et les communications ne sont pas tout le temps très claire.

When I utilize the app with Bluetooth headphones, I have to repair my headphones after every one or two calls. It’s really annoying and affects my work flow. I only use my Bluetooth’s when I forget my wire headset at home. Any chance on fixing this issue? Everything else is good.

This app isn’t worth the money. $170/month for three phone lines and a billing team that tests you badly. Customer service is fairly quick but the number of dropped calls is very, very high. For a billion dollar-funded company I’d rather go with another company who actually tried to win your business. Also when you try to leave you need to submit a “cancellation “ form or else they’ll keep charging, despite requesting the pin and transfer.

Not great. Not awful either. When it works, it does what it’s supposed to. When there is an update, it doesn’t work well and you’ve got to update it for it to work like it should again. Down side to that is that there’s an update every week. 🤷🏼‍♂️

I’ve been using Aircall for a couple months and it’s been great! Super seamless integration with our salesforce, makes our lives way easier (sales team and I).

Easily one of the worst apps I've ever used. It doesn't do what it's supposed to. Can't send or receive calls and the phone calls often drop.

40% of my answered calls drop upon answering after a very consistent 3 seconds. The transfer feature randomly becomes inoperative. 50% of our calls go straight to missed call rather than even ringing once.

So far Aircall has been okay. We like the reports, Hubspot/Intercom integrations, call recording, SMS etc. A MAJOR limitation is not being able to send/receive photo messages (MMS). Been asking for this for 3 years now. Our customers use screenshots to report errors and we send photos for support, and this isn’t possible with Aircall mobile or desktop. I’d give it 4 stars if we could send MMS. But so far this has been an extreme inconvenience pain for us since we use Aircall for our Customer Support line. Devs: I’ve already mentioned this in your feature request page numerous times, so please don’t ask me to put it there again. Also, occasionally the mobile app crashes or doesn’t call out. Also, our reps in Canada have been having connection issues frequently this month. Not sure why. Also you can’t search your SMS message history via keyword. Which would be super helpful.

I can see what you’re doing here, but this app could really use some work because most people who use a VoiceApp system or on the go and need to be able to use their mobile device. The text messages are not syncing quickly and I can see the notification on my screen but then I can’t see it inside of my feet. Even after refreshing 2 to 5 times I have to close the app and then open it back up and it’s still not showing then I have to wait for the client to text again so that I can see the notification pop up and hit it from there. There’s definitely some glitches on the mobile app that needs some work. take some cues from Dialpad.