Altra Mobile

Inconsistent performance and lame historical data. Come on! Storage is cheap, so add more than 3-4 months of historical data. Your competitors are kicking your butt.

Check the other reviews and you’ll see how trash this app is. Whoever is in charge of the app doesn’t acknowledge it enough.

Altra is a great bank but the app is always glitchy on the Welcome log-in screen. Either Face ID won’t log me in or my password won’t either. I don’t understand as a banking app that it doesn’t have more updates so it is more functional for users. It’s frustrating that you can’t log on to check your account balance, or take care of other banking needs at the convenience of your mobile phone. They do probably two updates per year, maybe three. Please do better for your mobile customers.

Huge disappointment in trying to track finances with budgets apps. Altras app won’t connect to plaid or third party apps that track transactions. Supposedly working on a fix. Will change my review when it is.

I chose Alta as a local and “online” bank in Dec 2022. Every other month my account access for on line has had issues. Right now my account is “locked” on my first login. For a bank that is all about being online, it’s not working. Very frustrated with this online and not working bank. Please fix it!

App won’t let me sign in

I’ve used the Altra app for years and have overall been pretty satisfied with it. Over the last month-ish I haven’t been able to use the app at all. I try to click the login button and it just says “try again” over and over. I hope this issue is fixed soon!

I haven’t been able to log on using my iPad going on 2 weeks. Called Customer Service. Was told “it’s being worked on.” At least let your customers know what’s going on and when it will be fixed.

I have updated, deleted, reinstalled the ap. Still doesn’t work.

I use mobile banking every single day, multiple times a day in fact. I’ve had so many issues with the Home Screen where you type in ID and password ( I use Face ID to log in) I can’t see the box to put in ID/password. All it says is “try again “ near the bottom of screen. Then it kicks me out and I have to call Altra to unlock my account. This is very very frustrating to say the least!!!! It’s pretty sad when you can’t even log into your own account Please fix this Altra