DKB-TAN2go

So bad unbelievable Start again withhold new app pleeeaase staff helpful but could not help !! Was on the phone 1 hour and then connection stopped!!!

Alles sehr umständlich.

DKB already offers a (bad) banking app. Why on earth is the TAN function not rolled into that app? Nobody has two phones, one for the banking app and one for the TAN. So, literally every customer now has to have two apps installed next to each other. That adds absolutely no security benefit. It's a ridiculous complication that just confuses users. DKB, get your act together and develop a single - good - banking app that does what we customers need in one place.

Dkb has the worst online banking apps out there. Shocking for an online banking provider. Sort yourself out dkb! This is 2021.

This app is so difficult to use. In comparison to other banking apps it’s convoluted and not user-friendly at all. The information available even for a seemingly simple issue was so confusing that I called the help line, but the customer service rep I dealt with was very impatient and seemed thoroughly Inconvenienced that I had called at all. Not to mention that the terrible audio quality of the call made it difficult to understand anything. If it weren’t for the other benefits of DKB, this experience would make me consider changing banks.

Hab’ ein Konto und komme nicht an mein Geld. Tan2go funktioniert nicht, Customer Service ist im Home Office und hat keinen Plan. Werde es morgen die 3. Woche versuchen und Team DKB anrufen. Keep smiling 😄

I must have around 10 different banking and brokerage accounts. None of them has security procedures and apps that are as thoroughly broken as DKB’s. There’s no point in listing all the bizarre failings of these apps. Someone competent has to start from scratch

For anyone alien to TAN2GO this is possibly the most difficult & frustrating one. Other banks make it much easier to install & set up. DKB requires you to request a letter with a new code to activate. The process is not easy to follow. Neither is the integration to the banking app. When it works, it works. However the set-up process warrants zero stars. I hope a product manager at DKB is reading all these reviews. It’s free UX feedback & you would expect there to be an improvement in the last 3 years, but unfortunately it has yet to materialise.

Wie bitte schön soll ich denn eine tan generieren um auf die App zuzugreifen wenn ich mich nicht einloggen kann?! MEGA FAIL! Herzliches Beileid DBK, absolutes Armutszeugnis.

App funktioniert nur kurze Zeit. Is anscheinend sehr anfällig und muss immer wieder neu verknüpft werden, wobei dass Verfahren antiquiert ist. Muss nun doch nur dich chip tan benutzen.