ekar Car Rental

I rented yesterday a Tesla 3, the car had many issues like the reverse camera and traffic camera were not working, the GPS was freezing, etc. After calling their customer service over 5 times, they told me to go search on Youtube to learn how to fix a car, (ARE THEY SERIOUS?), then after i did that (WHICH IS RIDICULOUS), they told me to end my trip so that they can refund me after 30 minutes, i followed their instructions to get refunded. When i ended my trip, they told me sorry we cannot refund you and we need first to inspect the car which they don’t know exactly when it will happen. They took my money as hostage and the Customer service representatives were extremely unprofessional, impolite and careless. EKAR YOU NEED TO FIRE THEM ALL AND HIRE A NEW TEAM OF PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVES!!!! i used a lot Ekar in the past, but after what happened to me yesterday and the way Ekar customer service behaved, I WILL NOT USE EKAR UNLESS I SEE MAJOR CHANGES AND IMPROVEMENTS. UNACCEPTABLE !!!

Several calls to follow up on a requests as an existing client to extend and upgrade. 4 hours waiting for a car switch with no communication unless I made several calls. Very poor customer service

Ekar has the worst customer service and will charge you for non-existent fines and charge you crazy fees on top. If you want a way better and professional service, I recommend you to use Udrive. Shame there is not an option to give them zero stars.

It’s easy to use, most of the times it works perfectly. Good customer service. Different rates and options.

I’ve been a Dubai client for many years and invested trust on the brand, but unfortunately their extra charges are a very long list, really unexpected and excessive, reaching even quantities for small things superior to police fines. Lack of empathy and the charges are automatic from your bank card, without clear refund policies even escalating the complains during days or weeks. You will lose patience, your time and your money. Deplorable experience due the customer service money oriented.

تجربة مع الأسف جدا سيئة ممكن يطفوا السيارة عليك بنص الشارع اذا ما سددت اي مطالبة لهم وتأمين شامل على الفاضي لو احد صدمك واتحملت نسبة خطأ لو ١٪؜ يدفعوك ٢٣٠٠ ريال ويسحبوا المبلغ من حسابك مباشرة بدون اي طلب منك لا انصح بالتعامل ابدا

اسوء تجربة مريت فيها، بعد ما حجزت سيارة ومشيت نصف ساعة للموقع وكملت الاجراءات ودفعت حق ٣ ايام، حصلت السيارة واقفة داخل حارة عند بيوت ناس، وكل ما جبت اشغلها يطلع صوت البوري ويعلق ولا تشتغل، قعدت اكثر من ساعة على هالحال، حتى خدمة العملاء ما قدرو يسوون شي، اتجهت لهم عشان اختصر وقت، بس للأسف ضاع يومي على الفاضي ، وبمن طلبت استرجع الفلوس قالو ١٤ يوم عمل 🤣.

The app is not working, waste of time

اسوا تجربه ممكن تمر عليك سيارتين رايح لها مشاور وحده رفضت علقت على التصوير واخذت تكسي للثانيه والثانيه قبل كل شي ولا فتح 👎👎👎

كذب بالتعامل واضاعة وقت استخدامك للسياره ، موظفين يفتقرون الجانب الانساني ، تطبيق غبي ما يقبل اجراء التمديد فجاه يجيه لاق ونصيحه قبل تاخذ خزن رقمهم لانك بتدق كثير