Emirates NBD

O can’t reset my smart pass code

This is the best internet banking experience. Congratulations!!!!

App works wonderfully and you can tell it's an extension of a Bank that works just as well

Smart touch it's just amazing ! Really good app ! From the beginning till the end !

Very user friendly and amusing app. Loved it. Taking care of the finances is not boring anymore. Thank you Emirates NBD :-)

Very useful, well designed and simple to use!

ابشع شي شي انو تحاول تكون عميل لبنك وهالبنك يطلع روحك لتفتح حساب. من افشل التجارب مع خدمة العملاء. لو في تقيم اقل كنت ما قصرت فيكم يا ريت لو تهتمو بتوظيف العرب. اكثر اذا كنتو مهتمين بعملاء اكثر اكانت تجربة اكثر من سيئة

Worst call centre ever

A friend of mine got defrauded of all his money AND of the full balance of his credit card (i.e. money he didn’t own) through a “cash on card” transaction. All that through what seemed to be a genuine phone call from an Emirates NBD employee (claiming to call for a KYC update). The old version of the app wasn’t safe (in fact it was then upgraded with different warnings showing up when you try to transfer money). More worrying was ENBD’ s position that the full responsibility of the loss be born by my friend whereas ENBD should have a duty to protect its customers especially after a string of similar cases…. Very disappointing and worrying…

I experienced a fraudulent activity due to compromised security, ENBD’s bank sms channel sent out a link and OTP’s that were the same, thrice at that, and after a couple of days someone used my card somewhere. They want me to pay the 8k+ amount that was charged to my card from China and Kenya few mins after the other. How is this fair? Worst bank security ever!