eufy Clean (EufyHome)

Editing rooms or no go zones has been broken in the app for months with no solution from Support.

Your devices are very good and app works well too. You gave a message below to ask for new features. I wrote to you personally couple of times. Joy stick navigation will be great. Sometimes when the vacuum cleaner hits and objects its kind of lost and if you have a joy stick navigation it will be extremely useful. Will give you another wonderful utility for it. Just give a camera mount on eufy robo. Switch off vaccum function and now suddenly people buy it also for camera moments. Just software update and a mount. Good luck. Do it before someone else does it 😃

After the last app update, rooms and boundaries are no longer visible when auto cleaning starts and Hybrid x8 is ignoring these during cleaning. After the latest firmware update, several issues from getting stuck in a loop, to navigation issues, to not identifying rooms anymore.

Bought to robovac from eufy . Neither will connect to wifi through app. Support chat not helpful with same AI replies .

App works great, installation/configuration is straight forward. Could be improved with more scheduling options like selecting a mode and being able to create two or more schedules for the same day.

X8 wouldn’t update firmware and for a time the app would say it’s cleaning while docked. (The timer indicated it had been operating several days before I tried reinstalling the app.) Maps didn’t display vacuum movement. Tried to reinstall X8 and now it won’t connect to WiFi. X8 functions best with buttons on it ordering it to dumbly vacuum the whole house. 3 buttons on machine are more capable than the entire app. I’ll try the app again on a future update. Great robovac at least.

I use to love using the eufy vacuum but ever since an update was made to the app, it’s just a frustration and burden to use honestly. The app doesn’t even show the vacuum going anymore, it just thinks it’s always on the base charging. While it’s running the button to pause it constantly stuck on play. If you press the return to home to charge it’ll says it’s already on its charger while it’s midway through your house. It no longer maps where it has been while it’s vacuuming. And it seems to get lost way more then ever now. PLEASE fix the app as this was such a great and helpful product that has become so frustrating to use!

Since the latest update all maps are gone. I’ve reset and redone multiple times. They no longer save.

The app asks for PRECISE location permission “to connect to wifi” which is just a made-up excuse. You can easily enter wifi name/password manually. (I build mobile apps and I know for a fact that this location-permission way is not required). In fact, other smart home apps do it w/o access your precise location. I have network monitoring tool and I can see the device (vacuum cleaner) is constantly calling home/their servers (for no apparent reason, except their own analytics/tracking).

I am now always having to reset and restore the map and the positioning takes at least a good 2-3 minutes. On top of that the feature to return for charging and then resuming cleaning stopped working as well. Was a really good app prior and now it’s a weekly hassle to get the robot to clean and not loose itself.