Eurail/Interrail Rail Planner

Today I was at the train station in Amsterdam and all of a sudden the app did not work. It kept saying I was offline, where other apps worked just fine. I had to pay for the train to get into the station! While on the train I tried over and over and the same message appeared. When I was in better reliable WiFi I deleted the App and reloaded it again and everything was fine! Lesson learned take a screen shot of your daily pass ticket ! The screen shot works! It cost me €20 for the extra train ticket.

It’s had to describe how terrible this app is. It doesn’t integrate with the Eurail web page. It can’t be used to reserve seats. It can’t be used to buy tickets if you don’t have a pass. But you have to use it to plan your trip. It’s probably fine for people who take the train regularly between a few different locations. But for tourists, it’s terrible. It only does one part of a complicated process for planning a multi city trip. The rest has to be done on the Eurail web page (with Google Maps open in another browser). And the web page is also poorly designed. But you need the app so there is no incentive for Eurail to improve.

The company that developed this app clearly did not do any usability testing. We are traveling and can’t figure it out. We have asked the people who work at train stations and people taking tickets on trains to help us, but they can’t figure it out either. You will need to watch YouTube videos from people who have figured it out BEFORE you get on a train because the people taking tickets will tell you your tickets aren’t valid because they “haven’t been activated”.

This app has the worst user interface. It’s extremely difficult and frustrating to use. Nearly impossible (if not completely impossible, never figured it out)to have 2 people/passes added to this. Planning and activating the passes is not intuitive. I made seat reservations for every trip and paid for them and then was harassed by 2 employees at the same time because they implied I didn’t pay for the actual 4 day eurail pass for my family of 6.

This app makes it hard to buy a train ticket.

The app and the functions per se are fine, it would be great if seat reservations can also be made via the app. If you are using this app to use your pass, it is great. The CRUCIAL update though, is the train schedules are sometimes not updated. I booked all my tickets and reserved seats too, but the shifted schedule wasn’t updated on the app nor the website. I had to book new tickets, take 3 extra transfers, and couldn’t get to my airbnb by midnight. They didn’t charge me anything but still I wasted so many hours during my trip only because of the late update. I’m not entirely sure if it’s the interrail/eurail or the DB, but as a traveler who loves Europe I really hope there are updates or fixes made with the train. Thank you.

I don’t even know the point of this app. It is very in-intuitive and poorly organized. You have to create a trip, then add stations. But it says there are no trains from Vienna to Budapest on August 26 or 27. ?? And of course you cannot actually purchase the pass for your desired destination-assuming you could find trains. For that you have to receive an email with confirmation, but how? Maybe first open an account on their website? Apparently this app is 4 years old but reviews are poor so nobody actually cares to improve anything. Maybe because they have the monopoly so who cares about customers?

Probably the most confusing, and potentially useless app I’ve ever used. Setting up a few train rides for my trip was about as fun and simple as filing taxes. It is absurd how over complicated the process is. You need to have a computer with a web browser to actually do anything useful btw.

Opening the app to see a trip my wife was organizing, I got part of the trip. I only got that after being shoved through pages of “what’s your pass number” . She’s also having frustrating problem with this app. Even if it says we’re booked somewhere I will be nervous till we get on the train.

Still has a few bugs to work out. One of them is when you save. Train schedules to your travel plans, but decide later to not use them. It’s impossible to eliminate them from the travel plans in multiple unusable listings uttering the screen. Occasionally, you have to force the app to close and reopen it so that it will actually load what your plans are. Seat reservation function just send you somewhere else.