Fever: local events & tickets

Must be working from home, can’t talk to a person, don’t care, will never book through this app again, time to return to accountability, absolutely a terrible experience

Drove 2 hours to the big bounce event to find out that it’s canceled. No email was sent to warn us and then we were told we’d receive an email about a new day or refund within 24 hours. It’s been a week and all fever keeps doing is giving me the run around while they still have my money. They have zero control over refunds and they do nothing to provide you with alternative solutions. I never write reviews but I’ve truly had it with both fever and big bounce. Very disappointed

The app seemed great, cool events and credit in your account when you make purchases. I had been to a few really cool ones. I got an email about the wallet ending and needing to use my credit. I contacted customer service and found out my account was locked due to not using it in a few months. And I would have to make a new purchase to use my wallet. I asked on chat if I received an email to notify me of the lock/that it would be locked and why would I get an email telling me to use it if I couldn’t actually use it. The agent closed the chat before I was done talking to her. She wasn’t reading what I was writing because the stock answers didn’t even answer my questions. Poor design and poor customer service. There are better event providers.

Worst experience ever. They cancelled the event, made us reschedule for 2 months later, and tried to charge a $45 booking fee while trying to rebook. I had to exchange 5-6 emails back and forth with customer service, trying to resolve this. Eventually had to escalate to not be charged for no reason. Huge waste of time and crappy overall experience (btw if they say you get a “free gift bag of commemorative items” to apologize for a reschedule / cancellation, they mean a crappy paper lanyard in a brown paper bag.)

Tried to change the time of an experience by an hour which was allowed via T&Cs and then they wanted to charge a $8 booking fee again. And then there’s no way to go back to the original time. So you essentially get trapped to double pay the booking fee and there’s no way to cancel out of the process. I just want to go back to the original date/time.

I bought 7 tickets for an event but the 7th ticket I accidentally scheduled a week after the other 6 tickets. They couldn't do anything to help me change the date on the 7th ticket to match the other 6 we paid good money for. No date exchanges, no refunds, even if the events are good their customer service is terrible. I had to buy an 8th ticket ($50) just so my whole group of 7 people can attend the event together.

Event was cancelled, instead of refunding my tickets, fever credited me a voucher for their app ***that expires in 9 months***. This is so disappointing and completely unacceptable, I will never be using this app again. This policy isn’t disclosed anywhere on their website or during purchasing, and even in their terms of service, it doesn’t mention that the credit expires. Waiting to see what customer support does about this.

I’m a senior who just wants to go to one specific event.I don’t want spam.I paid $90. for 2 tickets.I just want to print my tickets and get out of the fever app.How can I get my tickets?

The events seem fun. But the company seems Scummy. I purchased tickets then 1 month later wanted to exchange for a different date. I contacted them well in advance and nothing was made clear. My ticket was immediately canceled and I couldn’t even get them back. They had marked up the prices by 10 dollars and increase service fee. I ended up paying $50 more to attend the same event on a different date. Even if I wanted my exact ticket back I would have to pay all additional fees. Doesn’t seem like they care about the customer, just the money or capitalizing on children events. Kid things are expensive already on parents & all you’re trying to do is have a fun time.

Une fois l’argent dépensé sur fever, il est très difficile de la récupérer peu importe la raison. Frais caché, service après vente déficient.