Fever: Events & Tickets

I cancelled the event, so they gave me the voucher instead of money return. But this voucher covered only 1/2 tickets that I cancelled. The worst app, do not waste your time on it

when i try to change an adult ticket the child ticket bought with it is automatically cancelled and the refund is only given for the adult ticket. this is fraud and you should do another business..

They quickly solved my problem by sending me a voucher worth the amount i spent after i told them i bought the tickets for the wrong date. Much appreciated.

Why I can't update my profile picture or my name? Also I should be able to deactivate my account as well, if I want...

We had tickets for my son to attend a Minecraft experience but he unfortunately became violently sick the night before. The company is fine with changing any time/refunding the experience—up to 48 hours—but won’t make any changes to accommodate families that don’t get sick less than 48 hours before the event. It’s not a concert or a 1 time thing; there are literally dozens of times every day of the week. Won’t recommend the experience or the Fever app to anyone, nor will I use it again.

I bought a ticket for a bounce house event. My card was charged but the ticket never showed up in my email. I had to buy a new ticket onsite. I requested for refund but was bluntly denied, citing their no refund policy. I understand the no refund policy but no ticket no refund is basically fraud.

Best shows that are on a professional, cultural, and memorable level!

Purchased tickets then realized I could not go. I had the tickets for 5 minutes before I contacted customer service. Every agent I spoke with was rude, condescending and obviously reading from a script that they refused to deviate from. Kept getting the run around about the refund I was requesting. Would not recommend using this app for anything.

READ IT TILL THE END: I got sick and couldn’t attend one of their events, and called to request a refund or support to transfer the credits to another event organized by FEVER since the event I was planning on attending only had dates for the days I had to quarantine. Firstly, a customer service representative named Raquel asked me to transfer the case to email in order to not deal with me on the phone. That after 1.5 minutes of talk. I was surprised by this but obliged. She said she needed to contact her supervisor to ask if it was a possibility to give me support. She said it was going to take over 5 minutes to receive an answer. However, within 2 minutes I received an answer and she was declining my case, and if I had any other questions I should write her a reply. I called again and she was extremely rude! She wouldn’t let me talk, interrupting me with the explanation of the policy. Once I said “Please, I have other questions. Let me ask them!” She would let me start the question but not even half way she would interrupt me again. I asked why are you interrupting me again, and her reply was “If YOU don’t let me finish I will disconnect this call.” She was using all techniques to push the buttons of the customer. I told her I was going to start recording our conversation because she was being extremely rude and I’d like to take this to the U.S. Department of Commerce Bureau, and she lost it!!! She then said she was now taking it personally and hung up the phone. Fever’s app does not give good options for customer service, and the number you will call will direct you straight to Raquel, no matter how many times you call. Raquel said that she is not allowed to give me her supervisors’ contacts (emails or anything) and that she wouldn’t give me the contact information of the events organizers. I DO NOT RECOMMEND YOU TO DOWNLOAD THIS APP NOR TO ATTEND ANY OF THE EVENTS THAT FEVER ORGANIZES based on my experience with app’s customer service, and based on Raquel’s response when I asked “what would your supervisors prefer? To allow me to transfer the $90 towards another Fever event, or for a guest whom is contagious to attend an event that will make guests AND STAFF sick?!” And her response was “We don’t care!”.

I booked an event through this app, only to realize I couldn’t modify or change my booking after circumstances changed. Worse, they refused to provide any refund or alternative solutions, leaving me feeling completely scammed. For an app meant to make event planning easier, this was the exact opposite. I would strongly caution anyone considering using this app – once you book, you’re stuck, no matter what. Extremely disappointing and not user-friendly at all.