Help Scout

Notifications don't work (allowed in iOS settings). That's why we miss important tickets.

Helpscout app helps 1 time out of 10 because otherwise you’ll have to meet with a lot of bugs, lags and features that don’t work. I’m using the app for about 1,5 years and since that time not a lot of progress has been done.

Ich habe die App gerade entgegen der schlechten Bewertungen ausprobiert und sie funktioniert wunderbar. Alle Desktop-Funktionen sind da, alles läuft intuitiv und sieht gut aus. Für unterwegs eine perfekte Lösung. Danke!

App crashes and closes as soon as any message is selected. Disappointing.

Can’t use the app right now as the security token always expires after a few seconds and logs me out of the app. Second star because it looks nice :) but I was expecting to be able to use he app.

Stop serving me Pride propaganda. I pay to use your software, not to be indoctrinated.

Frustrating because adding apps is a paid feature of Help Scout and we can’t use them on mobile!

The notes crash if you use and emoji and I couldn’t send any tech notes through the app cause it won’t let you send feedback.

Helpscout has been a crucial part of our company's growth. The Internal notes on emails alone has aided our team on professionalism and communication. The internal notes allows us to utilize one email address, and respond to customers with in 24 hrs and keep communication clear for our clients. They have all the basics and then a ton of additional capabilities- the saved replies is another favorite, as a busy flower shop with a large online shop I can't tell you the amount of emails we receive and having that option saves so much time for the team. The app is modern and user friendly. The support is also incredible.

No longer works. Crashes on startup.