Klook: Travel, Hotels, Leisure

I booked before on this app it was great 👍🏼 But can you please add the dark mode option so it would be more comfortable on our eyes

In brief, they charge you, give you an illusion then drain your energy with their customer support, and finally they don’t give u what u booked and refuse to refund. I booked an excursion package with them that included hotel pick up and drop off. Received no notifications of the timings of my pick up or when to be ready. I contacted their useless customer support many times and they keep telling me that I will receive it. Upon the time of the actual attraction starting time I contacted to inform them that no driver showed and no notification received yet. So I needed to cancel and refund as they didn’t deliver their promise. Instead of taking the responsibility they told me to offer proofs that I wasn’t notified ( which I offered ) , an hour later the hotel reception calls to inform me there is a driver waiting for me ( two hours after that attraction started, I refused to go as I already requested a cancellation and a refund, and such was updated to their customer support which was extremely unprofessional. Then , two days after I receive their feedback of rejecting to refund and compensate me stating I was notified of the time and refused to go, which is just a complete lie. Never trust that company as your money will be gone literally.

We planned our hall trip to Japan using it and it was easy to use and if we wanted to cancel a thing there refund was fast and easy

Will never use this app again. I purchased a ticket and was unable to receive them, and when i asked for a refund they asked me for a photo with the person who didn’t printout the ticket🤷🏽‍♂️👎🏻

Helped us save a lot of many on packages and also to know attractions in each country

The promised me with a %100 refund for a mistake they made. Now it has been more the 3 weeks and when I contacted them they told me that they wouldn’t refund until tey contact the relevant team!!!!! What if I didn’t contacted them? Were they going to refund me? I’m contacting them now and they keep playing around.

Nice application Easy to book tickets for attention and private airport transportation Thank you

Smooth and fast

Thanks for providing compensation credit for my missed event

Best prices to book, easy, plenty of options and clear information