LG ThinQ

This is my 5th time reinstalling the app, last year the connection to my tv was very buggy, sometimes it would work but the majority of times the “connect phone and tv to the same network” message would show up so I gave up after the 3rd time of reinstalling. Now a year later I have the exact same issue and it’s extremely frustrating and disappointing because this time I wasn’t looking for a “smart” app just a way to not have to replace dead batteries anymore and seeing the apps performance I don’t understand how such a huge “smart” company could have such a terrible app. Honestly hope the connection issues get resolved.

Change the temp without getting up! Yes!

Why does LG need my personal data? Why do I need to create an account with personal details just to communicate with my washing machine? App deleted. I’ll buy from another manufacturer in the future.

The app worked great until the update that was done today or yesterday now I can't access the remote it doesn't even know that my TV is on even though it's on the same network so the update did something that made it not work properly

Love this convenient service of informing you when your clothes washing and drying in the time left on each cycle. I only wish it allow you to start the washer and dryer from the app..

I’m usually a fan of smart appliances and the conveniences that they provide. But this application makes using LG smart appliances about as smooth as sandpaper and about as pleasurable as pulling teeth. I tried with all effort to link this application to my “smart” thin Q washer dryer tower. And it failed each time first it ended up in an endless loop as it couldn’t even load the instructions to connect the app to the washer dryer combo. Then it would not detect the dryer’s wifi even after following the troubleshooting shooting step of turning my WiFi off and back on again. And those are just two examples of the frustration I dealt with over an hour and a half of trying to seamlessly link my thank you app to my appliance. And that is not even mentioning the fact that it asks for your precise location when not only just trying to set up the washer dryer but every time you open the app. It is absolutely disgusting and a violation of privacy to force users to give them your precise location when trying to just simply set up and operate a home appliance such as a washer or a dryer. I understand there are some home automation tasks that benefit from knowing your location, but you do not need that information constantly nor do you need to know my precise location for those automations to work properly. This gross violation of privacy I was willing to put up with if I could’ve gotten the application to work just to be able to properly set up and adjust the settings on my washer dryer. But with such a buggy frustrating unusable mess of an application. I am not willing to put up with that additional indignity of that violation of my personal privacy. TL,DR: This is an atrocious app, that should’ve never been put out By a single programmer in a basement, let alone a company with an annual revenue of $63 billion. It is disgraceful and unacceptable to make products that rely on this app to be work properly or change settings especially when the app is this unusable and poorly maintained.

app doesn't open just a black screen

This app leaves much to be desired. It hasn’t worked right since day one. It loads, it shows the time and then it stops in mid cycle or at the very end of the cycle. I have deleted the app reloaded the app same problem don’t buy an LG product. Every time they update this app it gets worse!! As I said DONT BUY LG!!!

Almost never connects to tv

I change options like water temperature and spin for my clothes washer, but as soon as I start the wash all the settings revert to default. Also, have to press Start multiple times before it takes. App is so buggy! I’m blind and can’t use the touch panel so this app is the only way I can set and start my wash. Please fix!