NS International - Reviews, Revenue and Downloads - Apple App Store

Description

The only thing you need besides your passport. The NS International app is new and improved! Thanks to your feedback we were able to add some amazing new features, such as our “MyNS” environment. This is a safe and personal environment for our customers who regularly book international train trips.

The “MyNS” environment offers the following advantages:
• Fast and easy import of your ticket into the app, personal preferences are applied directly
• Easy to make a recurring booking
• Manage international discount cards and/or Club Eurostar loyalty card
• Manage personal preferences
• (Un)Subscribe to our newsletter containing the latest offers

Next to the latest developed feature you will continue to use:

Real time travel information and automatic alerts on your trip.

• Our real time travel information assists you every step of the way. Easily enable automatic alerts on your trip. We will keep you informed in case of possible disruptions and when it is time to leave. When travelling with a mobile ticket in the app, the automatic alerts are enabled by default.

Easily plan & book your trip

• Planning and booking a trip is now even easier. Not only will you see the familiar overview of travel advices. We now also show you an overview of the available low fares in our fare calendar. All information regarding your booking in the app. Save your mobile ticket in the app for the best travel experience. Experience seamless travel with real time travel information and all the necessary details on your trip, your tickets and relevant information about your destination.

All booking information in your app

• By using our app and mobile tickets you will always be up to date with the latest information. Real time information and details based on your train trip, tickets and destination specific information will have you fully prepared for your upcoming journey.

Delay compensation

• Delay compensation. If you have experienced a delay during your trip, you can now submit your request for compensation via our app.

Contact NS International customer service

• Via the app you can directly contact NS International customer service.

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User Rating

4.89 out of 5

36 ratings in Australia

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Ratings History

Reviews

Sometimes works

Won’t let me sign in this year. Password worked fine last year. I lived in the NL for many years, but not now. I love the trains, but this app is cranky. It may not like my foreign address, even though I bought tickets online.

English?

Eventually in the sign up process you get to the point where you have to enter your details. I pushed the “English” button and was directed to a totally different site. Long story short, still cannot access my ticket on the app.

Awful

So Apps are so bad that it is shocking that unbelievable that in this day and age they can still release Apps so bad. This is one of those Apps. It is just shockingly bad. Awful. Unusable. he developers should hang their heads in shame. I cannot successfully create or use an account. I have tried twice to two different email accounts. Each time they have failed. Every time I try to logon to an account I am taken to their website to fill in missing data. I bounce between English and Dutch. There is no missing data. I am out of the App and can't get back. My accounts (both) still don't work. I am just trying to book a train. Why so hard?? In the website I am taken too I book my train. Forget the App and my account. It is easier and works. But the ticket is not linked to my account. So what?? Why bother with the App at all?? It doesn’t work anyway.

Create account / register

Shocking. Even though setting is English, most pages to create and register are in Dutch. Still can’t get into app. Help responses in emails are in Dutch and I think are putting us on hold. We are in trouble as we have booked several trips and can’t download our tickets!!

The best I can do

I wanted to give this app at least four stars. I really wanted to. But when delays and cancellations roll round, this app fails. It's brilliant how streamlined all the information is - from prices to timetables to weather to destination options this could be a great app... But, their cancellation/delay updates work one way, but not the other. If you've planned your trip and paid your money, you get ALL the info and can link it with your iCal plus set reminders. But if one leg of your trip is cancelled, there's no convenient way to find an alternative and upload that to your itinerary. Once a train is cancelled, that's it. No more updates. But as it turns out, trips can be reactivated... But not updated. If an app boasts "the latest updates" it has to live up to it! If the bloke on the platform can tell me "no, your train isn't cancelled as your app may say. It's running and it's right over there waiting for you" then so should this app.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Netherlands Travel	18
Top Free	Netherlands	103
Top Free	Belgium Travel	117
Top Free	South Africa Travel	139
Top Free	Greece Travel	158

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