Palace Resorts

I had a lot of errors with logging in and finding my reservation. I had to contact the resort in order to fix the issue. However after I got in, I was able to use the app conveniently.

Room service only shows hotel shop Can not book a table for lunch or dinner to all the restaurants where reservation is required. Entertainment does not show what’s available for the week. Can not book included excursions. Can not book included spa services

Concierge chat doesn’t even work. The operator from the hotel room is useless. Don’t know why they make a non-functioning app. Definitely not a luxurious experience.

The app is great and all but I can’t find the pillows at all

It’s nice for service like towels or soap, etc. but glitchy and slow at times. I wish we could send feedback about each staff member without starting over and inputting them all separately. It wouldn’t let me input out date and time for bag pickup. Sometimes it got stuck when it found a time slot at a restaurant but then wouldn’t allow for selection even though it showed it was available…

I checked in yesterday and still can’t get the app to work. Would be nice if it actually worked 😩

App won’t load anything after the Home Screen, won’t work

I like the app. Would suggest putting in a cart pickup tool for the Grand being that you already can see your location on the app, why not allow people to push a button to tell the cart driver someone is waiting on a ride?

Every day I have to update it?? Staying at their hotel now. Today I update, open, tells me I need to update. Delete app, reinstall, open requires update. Useless

I can’t access anything. It says I’ve checked in and doesn’t even show my reservation. And it’s not until May.