Railcard

I can open the railcard from the original email receipt link after buying the card . However when I downloaded the app it wont allow me to add the existing railcard

I was not fully aware that you must be connected once every 72 hours to Wi-Fi for your Railcard app to update and allow you to use your code without data or Wi-Fi on your travels. I tried to buy tickets at the station and my card wouldn’t work because I hadn’t updated it, the person at the till could see my card was having an issue but they made me pay full price and when I raised the issue with rail card they said that they do not deal with refunds and I need to go through the train line I used.

Please add the card to Apple Wallet. I don't see why i need to waste space on my phone with an app that i only use to see the card. Thanks,

Nice design and simple

Then it would be perfect

The process for renewing is so clunky - I need a digital download key to activate the card but your portal doesn’t have a mobile device associated with this digital railcard. Having renewed digitally over the last few years, I can honestly say that it is one of the most onerous and logic-defying processes I’ve ever encountered. The instructions are poor and links do not work. As a consequence, I still don’t have any way of accessing my new card.

Like everything done online there are too many terms/conditions & restrictions to read before buying a network railcard, as I’ve now found out the hard way because train travel across England is not joined up & there is no set price or standard to go by I would not buy a network railcard in the future & would advise passengers to steer clear of it in the future. VERY DISAPPOINTED, UNHAPPY & I WOULD ONLY GO BY TRAIN IN ENGLAND IF I HAD NO OTHER OPTION and that includes using our off-road tracks that are classed as roads/motorways

Cannot download renewal 😡

As per the title!

How can people travel by train when such uncertainty about the reliability of the railway service is at odds with the paying public. We haven’t used out RailCard this year , a full refund should be offered against such unreliable nonsense service!!