Railcard

Good app easy to use

The only way to use your app is to buy a “new digital railcard”? Why can’t I just store my hard copy railcard on it? What is the point of this app if we have to pay even more than buying a new ticket in the case that we have forgotten our “hard copy railcard”?!!! Isn’t the point of this app is to save our own card on the phone so that we won’t be forgetting to bring the card? I will give you a big ZERO star for your app right now. “I am writing this here as I am force to give you a star that I don’t want you to have yet”. I hope to see you develop your app to be more useful.

Life would be much easier if this app supports Apple Wallet.

Then it would be perfect

The process for renewing is so clunky - I need a digital download key to activate the card but your portal doesn’t have a mobile device associated with this digital railcard. Having renewed digitally over the last few years, I can honestly say that it is one of the most onerous and logic-defying processes I’ve ever encountered. The instructions are poor and links do not work. As a consequence, I still don’t have any way of accessing my new card.

Like everything done online there are too many terms/conditions & restrictions to read before buying a network railcard, as I’ve now found out the hard way because train travel across England is not joined up & there is no set price or standard to go by I would not buy a network railcard in the future & would advise passengers to steer clear of it in the future. VERY DISAPPOINTED, UNHAPPY & I WOULD ONLY GO BY TRAIN IN ENGLAND IF I HAD NO OTHER OPTION and that includes using our off-road tracks that are classed as roads/motorways

Cannot download renewal 😡

As per the title!

How can people travel by train when such uncertainty about the reliability of the railway service is at odds with the paying public. We haven’t used out RailCard this year , a full refund should be offered against such unreliable nonsense service!!

App works well and Better than having a physical one. However it would be great if you had the option of putting the railcard in apple wallet for easier access.