Royal Jordanian Airlines

الله يخزيكم على هيك ابليكيشن تعيس

RJ has good service once in the air- the flight attendants are great. I’ve flown over 30+ times with them. However their app and website are dated, slow and just bad. Also, you cannot choose a seat! All other airlines I have ever travelled allow you to choose your seat. Not RJ- you just show up and they put you where they want you. I just flew a 12 hour flight and had to sit in a seat far away from my wife- all because they do not give you an option to choose a seat. Their customer service is hard to get hold of, I’m currently on the phone on hold after they left one of my suitcases in the terminal- I have a tracker so I can see it sitting there. I have been trying to get in contact with them for 2 days and nobody can give me any information on my delayed suitcase. RJ has great flight attendants and in flight service, but their website, app and customer service are 0/10.

Before you book your flight let me give you some advice, don’t. It’s not worth it. You will lose your money, time, and nobody cares about what’s going on to try to help you. I booked with them, and due to an error on their part, they refused to refund my flight that they made me lose. No one is answering emails, each person I speak to blames the next person. Very unprofessional and has no problem stealing your money.

RJ Needs to fix the app and make it work properly, Royal Club not working, very slaw app, errors everywhere. It’s a shame to have very poor rating for years and not doing anything about it .

The worst app ever! Can’t log in anything, book tickets, or log in to Royal club! Complete disaster and if you want to call customer support IT’S A JORDANIAN NUMBER! It shows a pop up msg saying “wrong format”. You can’t log in to anything, even though i used the same credentials on the web and they worked. DO NOT WASTE YOUR TIME ON IT!

I have decided to book with another airline because the payment interference is awful unfortunately it keeps giving me error every time.

It keep giving me error message, User session expired and it wont let me in!!

It’s impossible to login in this app. All my information is correct but I keep getting a pop-up message that simply Says “OK.“ The app won’t let you register for their loyalty program, you must do that on the web. In addition, you cannot change seats via the app as you can do with ALL other airline apps. Ugh. I’m terrified to see what this app is like once my flight finally arrives. Just terrible.

I can’t believe how awful and painful the payment on their app/website

Worst Airline ever as soon you pay your done so f annoying customer service!!! Their prices is ridiculous no service