S'hail

Absolute garbage. Can’t even book a taxi, I click on book then it just leaves me waiting forever with no taxi.

It is March and this new launched App doesnt support iPhone X And the main thing i want is to order a taxi which is not possible.

As a frequent commuter, S’hail always comes in handy especially with metro timings and estimating travel time. Today it has just saved my life! At the time of writing, there is heavy congestion of people happening in Burj Khalifa metro with the trains not working, and everyone trying to hail a cab instead. I booked a cab with a really helpful driver and now conveniently on my way to my destination. While waiting, I thought to myself more people should have downloaded this app and saved their time like I did.

It’s clear that great work has gone into this app, however, I had a few suggestions and the “chat” feature is the biggest let down of the whole experience. I need to enter a lot of personal information, and then the person on the other end doesn’t even know which app I’m using?? That’s not very “smart” nor “connected”. Also, while typing a message, the agent disconnected me. My suggestions 1) [improve the chat and customer service] 2) when tapping on a bus stop on the map, the route numbers are displayed, however I cannot then see the full list of stops on that route. Please add this feature when the number is tapped. 3) after viewing the full route list, the user should be able to tap on any stop and for it to be displayed on the map view 4) please add walking routes (even for longer distances). The app seems to favour short bus routes or even taxis over walking 20mins, which is great for summer but disappointing for this time of year. Encourage walking 👍🏼 5) I can see cycling is listed but no routes appear. I truly hope this is part of a bigger initiative to make the city more bike and pedestrian friendly? 6) taxis and Uber/Careem should take into consideration the wait time for the driver to reach me (currently it assumes I’m already in the taxi - 0min has been added to the drive time). Sometimes the wait can be 15+mins 7) increased marketing and promotion of the app 8) there are FAR too many similar Dubai apps all offering similar services. (Not just RTA and Transport). It’s frustrating and confusing. There should be max. 2 apps for RTA (they could even be combined into 1) 1 for public transport (inc. metro, NOL, busses, ordering taxis etc) 1 for private vehicle owners (inc salik) The same goes for DEWA and others (1 for health, 1 for police, 1 for education). The Dubai Now app is ambitious but the enthusiasm seems to have dried up recently?

I will consider rating higher if this app would let me book a taxi. Considering the button request a ride has an icon like a taxi, I would’ve thought I could book one. But no, it only gives me an option to book a metro, bus, etc. But no taxi. So this app isn’t very useful really. Sorry to be blunt, but it’s my honest opinion.

After updating it become too worst. Before it was ok

Writing timing all the time

Prize for best to worst should go to this app after the app update. Schedules are incorrect. Routes shown are incorrect. Current status of the bus as to where it is currently is gone.

كنت اعتمد ع التطبيق في كل رحلاتي ،اوقات الرحلات واسماء الباصات، حاليا ماعم افهم كل ما ادخل على التطبيق واختار مسار بيطلع برا لبرنامج ومابعطي استجابة وغير هيك بعد جوا التطبيق مابعطيك معلومات عن الرحلات والاوقات شو حصل بلبرنامج؟ ياريت يرجع مثل ماكان معتمد عليه دايما من بعد ربنا في الطريق بدبي🥲

Worst update ever!