Acuity Scheduling

I used to be a die hard fan. Telling everyone. I came back to it after a few years and so far, it synched with a random calendar I was subscribed and sent my client elsewhere. Then it did not show on the ipad some of the bookings I had, so I double booked. When asked they said any appointment I make on my phone calendar icloud does not translate in acuity, not even as blocked time. I was deeply disappointed, had to apologize to my clients and felt too many things made it unreliable. Difference from phone to ipad to desktop. Was told to re download the app. Bottom line, no piece of mind. I dont receive the sms and no one knows why and my clients get an sms from the states ( most find it suspicious) but no other sms if there is a reschedule… I m switching as soon as I complete my bookings. edit: I have contacted support and they were helpful for many other things. But these issues remain. As well as the inability to separate cancelling and rescheduling. I want my clients to not be able to cancel 24 hrs prior, but not to be able to reschedule a week prior. The latter for avoiding gaps. I really hope you take these issues mentionned here seriously regardless of “ who” wrote ( indeed my apple id is a different mail).

The app is okay, seems like there’s an update every other week though. And often times when trying to take a card payment it will decline, but when I just go straight to square it works fine. There’s also been issues with my clients paying their deposit when booking.

I have been trying to get into my app for like 2 1/2 to 3 weeks now. I don’t know if there was an update or what not, but it’s very aggravating that I can’t get into my app like I have always done before. I use to just use my Apple ID and facial recognition to get in…always. Now when I do that it tells me that it sent a 6 digit code to the email associated with the account, which I still have not seen. I don’t even use my email address to log in even though they have my email address, but I still have not received any 6 digit codes. I checked all my mail boxes. I then proceeded to go ahead and just make a password since the other way was giving me trouble. When I made a password it took me to an old account that I had when I first started with them as a free trial, and not my current. It says my website expired, but I don’t have a website. I tried to have a website during the free trial and did not like it so I just opted to only use their scheduling system. But any way… now when using the password it does not connect me to what I’m using currently. And this is only happening on the app. On computer I am able to get into it fine. I tried to reach out, but then it asks you to upload documents such as bank account and statement as well as an ID…MAN IM JUST TRYING TO REACH YOU BY EMAIL AND TELL YOU MY PROBLEM. If it were not that I have people still on my books as we speak I would change companies. I was really liking the platform I am on but if it continues like this I will eventually have to make a decision soon.

Half the time the app doesn’t allow me to log in. The website is still up but I can’t access the account. The app always says error or no account found. Why am I paying if I can’t even get in .

Horrible app. Not as easy as it seems to create your schedule. I payed $200 for a year subscription to use the app and it has said my trial has expired. This I have emailed and contacted them and they have yet to reach out and fix the problem. I am losing clients due to this inconvenience. Do not

Bring client reviews to your site!!!! I need this asap

The app only shows remaining balance and not what client has already paid, very annoying .

I got all set up on this program and sent it out to my customers without knowing that all my booked appointments would be lost if I would not pay 20$ a month

If you’re a nail tech, this is the best app to get hands down.

This was an issue that was fixed before but now it is happening again after another update!!!! The issue is that I am not able to see the payment review like how it was before. Before we were able to see, and it was also listed, the deposit that the client payed already, and then the remaining paid either in cash or card. It was easier this way because it was easier to record payments at the end of the day. Now, again, it will just tell you how much the client paid and total without showing you how much they paid for the deposit and how much they paid for the remaining. It is so incredibly inconvenient to have to go to the website for this when it could just be on the app.