bicimad

This app is a disaster. It is failing at each step of the registration process. I hope they will improve it as soo as possible

Not able to register. Invalid document.

Can’t sign up properly, after entering my credit card details it keeps sending me back to do it again. When registering via the website, the verification SMS never arrives if you don’t have a Spanish number. How it this supposed to also be for tourists?

I tried in every way to sign up, but after entering my credit card details it simply fails without any notice what happened. I tried again a few times without luck. Too bad!

I am a full-time student in Madrid who relies on services like Bicimad to make it to classes and around town. However I constantly get logged out or blocked for no reason. I always put the bike back into the charging station & never even left a scratch on the bike. It’s purely due to the incompetence and lack of bug-fixing that makes this service so unreliable. FIX YOUR APP @BICIMAD.

Bought a €10 prepaid and subscribing was fixed in no-time. It’s also possible to connect a public transport card, so you can use it in case you’re out of battery.

App doesn’t work

As a tourist I was keen to use the bikes but the app is broken so there is no way to sign up. What a waste.

Tried to register for over 1 hour, impossible. Please improve

As tourists it takes more than one hour to find out how to subscribe. Once you want to rent, the bikes which are left in the lockers seems to be broken. We tried several locations, only one of us was able to unlock. At the end we tried LIME, which is a better system. We made a group and were able to be on the road within 15 minutes. Please improve this system :-(