Blueground

2 weeks after I checked out from apartments, Blueground sent to airbnb a complain that I have stolen lamp, glasses and some other staff. They wanted to charge me 160 euro. AirBNB has taken my side, because I had photos which prove that Blueground is lying. I wanted to leave a negative review about Blueground, but it’s not possible. These scammers sent a report exactly 2 weeks after check out, because on airbnb users can’t leave a review if 14 days passed. That’s why I leave a review here. Want to alert people: Blueground is scam!

During my checkout an accountant Kutay sent me an email approving with me 1486TL of deposit deduction, but when I saw a transaction statement I saw additional 3540 TL for the little dots and lines on the walls that could be cleaned with a sponge. I consider that kind of customer care as unacceptable and I strongly DONT recommend Blueground in Turkey at least. Airbnb is better even though it’s harder to find a suitable option there sometimes

Problem with the balcony door Problem with apartment, relocating I don’t like it

We tried to move in the flat and keys which were left for us in a lockbox were from a wrong flat. We were with a lot of stuff and it was very unexpected. How it was possible? You were preparing our flat, you were checking all inside it and then you closed the door and left the wrong keys. Now we are waiting for our keys at the reception. Moreover I was sending the pictures and videos about situation and the App was constantly ordered me to switch notification on. It was so annoying and useless.

Never again. At first day of arrival we had a leakage that was caused by cheap and poorly installed hygienic shower. Cause of that our computer, iPad, clothes that we needed to go for a business trip were flooded, I got ill because of cold water. Then multiple incompetent uncoordinated tech teams came wasting our time, knowing nothing about the situation and what they were supposed to do. Teams were coming too early or too late, never on time, not knowing about what the previous team has done. Support was loosing out videos and our messages with important information. After all, the support agent said it’s all properly fixed and the compensation is a miserable 1%. That’s how this company values clients.

I’ve signed in on the web site via FB, but in app sign in with FB/Google is absent. How to login in you app?

We stayed there for 37 days. I strongly advise anyone to not stay with them. The apartment was dirty the first day I moved in. The floor was covered by dirty footprints. I had to spend 2 hours cleaning the apartment after a 10-hour flight. We booked a 2-bedroom apartment for the capacity of 4 people, however they only give us 1 access card to the building, so if my husband and I went separate ways, one of us couldn’t access the building. We raised this issue with Blueground team and they told us they would give us a new card. They keep saying they would bring a new card today, tomorrow or the day after, but by the time we moved out, nobody gave us a access card. They just kept lying to us to avoid buying a new card from the building management. Later we learned from the building management that you needed to spend 10AED for a new card. In order to save 10AED, which is 2.5 USD, they are willing to lie to their consumers and let them not being able to access the building for a month. Unbelievable.

Payment method doesn’t work.

Over paid for an unsafe dump. Apt was horrid. Smelled like urine. Bathtub flooded every time I showered. I couldn’t sleep because the AC didn’t cool the bed room correctly. My car was vandalized in the parking lot and I lost $2k in property out of the car. I feel absolutely taken advantage of. Moving out because I don’t feel safe in the apt this app provided. Please consider other options.

There are two levels of management: (1) Blueground, and (2) Facility managers of the apartment complex. Both take full advantage of the situation to pass the buck to the other, leaving you feeling like a tennis ball at the US Open. This happens way too often to list here. But let me mention just one here as an example. I rented a furnished flat in NY from Blueground. Second week, water goes out. As in, no water on tap. No warning. Just no water. I report to Blueground, and they say they will look into this. No reply for the rest of the day. Late afternoon, I walk to the concierge’s desk and ask whether it is just my flat. No, he says, the whole building has no water. Didn’t you get the email, the concierge asks. It turns out the building managers sent email to all residents ahead of this planned water interruption. But I never got that email. So, I walk to the property managers desk and ask to be added to that mailing list. She says she can’t add me because she has already added Blueground as residents, and suggests that I ask Blueground to keep me posted on such outages and the like. So, I ask Blueground. Now, Blueground tells me they have no idea how to relay notices from the property managers desk to me. So, I have no way to get the notifications that go out to other residents. Life is too short to deal with this mess. I would be much better off renting directly from the owner and/or property managers desk.