CitiManager – Corporate Cards

I received a replacement citi card fotr my expired card. Instructions with QR code on a sticker on this card said to download the app to activate the card, so I downloaded it. iPhone SE 2, iOS 17.3.1. I logged into the app and attempted to activate the new card. Whenever I successfully entered the last digit of the three-digit CCV code this app would freeze with a white screen. Killed app, relaunched —- repeatedly — same result each tine. This app is junk, I can’t activate my card, and it crashes. Eventually I logged into the web interface to activate my card. The app is a waste of time and I do not expect to be using it again.

In a world where everything needs a password you need face id to work. It never works with this app

The card itself doesn’t support Apple Pay. The app doesn’t provide a way to request a new limit. Transactions are slow to propagate to dependent expenses software. The app lacks a means to pay the credit card in case of accidental personal expenses. It’s pretty much the absolute minimum possible service. Hiding the pin after you’ve used face ID to log in is simply idiotic security theatre. You’ve literally done a biometric scan and the app still wants to text message you to access the pin. The hold to show pin is also more irritating security theatre. Simply the worst user experience ever.

The most useless app I’ve ever used

This bank is rudimentary. Hopeless

I found the One-Time Password feature impossible to use on an iPhone 7. The terms and conditions are so long that the keyboard blocks the continue button. By the time the keyboard disappears, the password has timed out. Also, they don’t have a usable way of submitting problem reports or enhancement suggestions, so every problem must be a public comment in the Apple App Store. Enhancements/problems should be accessible in the app.

I have updated the app and noted the changes implemented. Fixes have been put in place and have no problems using it. Extremely useful for when I was travelling for work, the alerts are great as I received them on low limit, every transactions. Thanks.

App is slow and have to tap many times in username and pw box to try and get keyboard up.

The log in function is very temperamental. I click in to the bar to enter my username but it doesn’t do anything, the keyboard doesn’t come up so I have to hard shut the app and try again

Continual technical issues making it very hard to log in, including asking security questions every single time. Basic operation functionality is apparently a stretch