Divvy Bikes

Worst app, never have a good experience

It seemed like a bought a 24h pass, but they charged me by the minute. When I noticed I tried again to buy a 24h pass and it didn’t work. And the customer service didn’t even try to help me. Divvy bikes may be nice, this app is crap.

They’ll take your money for little in return. Take the bud instead

During a recent trip to Chicago we thought this would be a great way to explore the waterfront. Neither the app nor the kiosk bike codes would work so we were out the money and the bikes hadn’t left the docking station! After 15 mins on hold we were provided a refund for one of the rides. Won’t use this service again and wouldn’t recommend it at all

This is the second time I’ve rented. Both times bought multiple passes and both times it short-changed me on bikes. Just called a number about it and got voice mail. It’s like going to a vending machine, putting in your money and not getting your chocolate bar.

Download the app today, 8/9/2024, so my son and I could ride by the lake. App seems easy enough but I’m not able to unlock multiple bikes at once, at least I couldn’t figure that out. Couldn’t find a “contact us” section on the app. So I’m summary I paid for an unlock and 3 minutes for nothing, please refund my money and fix this for future use.

Please add app icon quick action to open qr code scanner straight from the home screen 🙏

We got the daily pass thinking it would save us money. Instead it ended up costing us way more. The daily pass was $18 and we got our bikes. We are fairly new to divvy bikes and turns out the bikes we got were not the classic ones. So aside from the $19 we got charged $35 for the hour we were riding. The daily pass was useless. I called to ask about this and customer service is also useless. They said they can’t do anything and they couldn’t connect me to someone who could. save your money, buy a bike or take an Uber. Not worth the headache

Scan your card at the stand. Then you have to download the app, and it wants you to enter everything again, even though you’ve already paid for it. Then by the time you’re done setting up your account, the code you got from the stand is expired. Take an Uber.

For the first time i took a divvy bike a bought a day pass for 3 hours to ride around with friends for a while for FUN for like 20, turns out i was charged 70$ because the “electric divvy bikes” didnt count for the day pass, like bro what, i called customer service and they didnt want to refund me my 70$ not even a one time curtesy or big warning, told me i was on my own on this one. On the app it even states the the day pass is applied while riding, rode for 1.5 hours and 70? Is crazy stupid