Eurostar Trains

Easy to use

XXI. Time to change. Extremely need passbook integration.

Very user friendly and practical!

It’s a great app but the ticket page sticks and it’s a problem when you need to access multiple tickets.

Travelled on 30/06/24 1301 in Business Premier. OK , so 40 minutes late- the team could not have been nicer. Great new menu- Fish with curry lentils and greens- super delicious- Drinks topped up- Team friendly- and good early comms on the delay. Good Job 👍 Have recommended to a group of my American Friends who are coming over in October. In particular Natalie was the perfect host.

She was very helpful and patient when I contacted her a little while ago. I have been trying to send a review to eurostar.com but each time I was told this is an incorrect email address. I do hope you will receive this review.

I’m a regular business premier traveler on the London Paris route and a Carte Blanche holder. I pay more than €700 for return journey. On this last trip, the train was delayed one hour going out one hour returning. at such an expensive fair this type of delay is simply not acceptable for business travelers whose time is valuable and are forced to cancel or reschedule meetings pics of your technical or administrative deficiencies. If you are charging such high fares, you are really obliged to deliver a better standard of service. Amin Jaffer

For voiceover users The date selection, an actual booking selection process is still impossible, using the standard VoiceOver interface that all Blind uses use on every other app, website. And even the Contact Customer Support process on the website is inaccessible, with the nature of enquiry drop-down not working for screen readers.

On June 8 I boarded Eurostar to go to a family party in Dijon. The train was delayed because a passenger was ill. However, the information given was sparse, merely informing passengers that the train would be moving shortly. We waited for about 20 minutes while the passenger was taken off the train and then for at least another 20 minutes before setting off nearly an hour behind schedule. Staff came around to help with any problems and I was assured that although I would miss the connection was booked on, there was a train to Dijon an hour later and was given a form explaining the reason for my not catching the train I was booked on. It is worth saying at this point that the internet was only working sporadically making it impossible for me to check that the information I was given was correct, or enabling me to contact my family and make alternative arrangements. When I got to Gare de l’Est I was told by SNCF staff that the train I was booked on was the last train of the day and I would have to wait until Sunday before being able to travel, by which time I would have missed my family and the celebration. The information I had been given by Eurostar staff was for travel on Friday and not Saturday, and there was absolutely no information on finding alternative transportation or even help with a hotel as I now needed to stay the night in Paris. I have given feedback as requested but have had no communication from Eurostar - despite my having asked for follow up. My weekend was completely ruined and I paid over £400 to get to a party that I missed. I would very much like to hear from Eurostar and request that they contact me for a refund on my ticket.

The app stopped working on iOS months ago and it still hasn’t been fixed. Useless. I’m a regular customer but I’m now using Uber to book my Eurostar trains. They give you 10% back in Uber credits which is better value than the £5 off you get after spending hundreds on Eurostar. Oh and their app actually works.