Eurostar-Züge

Easy to use

XXI. Time to change. Extremely need passbook integration.

Je devais partir hier 21 décembre pour Londres par le train de 16h10 et revenir aujourd’hui à 15h31. Impossible car grève et annulation. Ma référence de réservation est 347FDW , prise sur votre site où j’ai un compte. Je veux un refund mais sur votre app on me dit que je n’ai pas pris le billet sur le site : faux . J’exige d’être remboursé . Christian Varin

Received mail that I am registered, but the app reports technical problem, cannot proceed right now. Thus: useless

Hi, during my trip from London To Paris on August 17th at 13:31, besides that the train left 30’ later, There was not “hot drinks” during the catering services. I had to go to the bar, make the Line and pay for a hot tea. Is that normal?

According to the app, the train I’m booked on has departed. Whilst I’m still sitting in the departure lounge, waiting for the boarding call, 10 minutes after the supposed departure time.

An app that does not link your frequent traveler profile (even though you are logged in) whenever you are trying to book a ticket AND is unable to retrieve your saved payment cards while all of this works on the web should just not be proposed on the App Store

The app doesn't even offer the most simple things that can be expected. To see a booking done online, one doesn't find it through one's profile, but must enter the reference code. Impossible to change seats. Impossible to change bookings. Impossible to cancel tickets

She was very helpful and patient when I contacted her a little while ago. I have been trying to send a review to eurostar.com but each time I was told this is an incorrect email address. I do hope you will receive this review.

Eurostar App great to use. Clear and concise and considerate to all users