Fresha for business

Feedback – you change fresha logo… it’s a bad design, because in web site new logo poor recognize on toolbar. And mobile phone (I sometimes using grayscale mode) – new logo not reading…

Hi, after updated fresha i can’t add my new team member. When i click add and it pop out “ ops something went wrong “ please fix this ASAP!

A lot of my guest cancel anytime because they didn't pay anything during booking,please upgrade malaysia fresha

Very appreciate if you can change the membership expire time to wholelife

We are using old iPad iOS 12++ You apps requires iOS 13 and above. Would appreciate if you can provide the older version so we can use it again using this same iPad.

Always didn’t fix this issue

Appreciate if u can add a QR code generator to be located at the receipt area so that customer can scan the QR code

The app itself is pretty good, however there is constant glitches, the customer service can take weeks and when they do reply, the majority are very rude ( not all) , fees can be pretty expensive and when there’s a query again difficult to get hold of them,

Expensive to move over. I was charged £700 to move over from my old system, assured that id have everything moved over. This wasn’t done properly at all and i had to do most of it myself. The assigned staff member went on holiday during this transition so I didn’t have any support. I had a couple of weekly meetings that were supposed to support mine and staffs learning of the system. These were facilitated and the staff member was incredibly polite, however by this point I knew the system mostly well. They ended up being times for me to raise issuses. ‘Tech’ was incredibly slow at amending these concerns, it actually showed us in maps on the wrong area for approximately 3 weeks. There are some changes, improvement suggestions i have made. I was reassured these have been passed on and someone would be in touch. This hasn’t happened as of yet. It is a shame, there is chance to have a really good system here but the individualisation is incredibly limited I was reassured it was a free system, main reason for my move, only to discover that there are hidden ‘premuim’ features that i used to get included with my previous system and that I have to pay for texts and emails. So ultimately, i am not saving any money at all, i am paying the exact same monthly amount as my previous system and spent a ridiculous change over fee. You also can’t use the system unless you use their card machine Complaints regarding the above fell on absolutely deaf ears and they said they had held on to their side of the agreement. Evidently we have very different standards of a working system and business. Positives - client reminders and messages are great, including check in messages. The automation makes client retention higher - you do get new clients from the search engine - although they take a cost of this - you can alter prices and timings with different staff if one is faster/slower etc - when you pay for premium reports they are incredibly useful Overall - unfortunately there has been no benefit in me moving systems. But it is a good system now i have spent a significant amount of time setting it up myself and hounding them for corrections to be made. I would absolutely recommend it for smaller businesses and self employed, it is SO useful to have an online booking system and automation.

Have used this app for 5/6 years now without issue. Until they upped charges and want 20% of the total appointment fee if they ‘found the client for you’ which is made up and applies to any ‘new client’. For example a tattoo day session booking of £350 results in £70 taken from your account. Will never recommend this app until they change their ways. Disgusting to take this kind of money from people in a cost of living crisis.