GO Sharing by BinBin

my first ride with go sharing and after a 12min ride, it would not open the helmet box and thus i couldn’t end the ride. kept getting billed while i was frantically trying to find a way to contact support. nothing in the app. had to google and find the chat interface on the web and have them unlock and end my ride. they at least credited the difference (though for the time i wasted they should’ve refunded me the entire ride!) and worse the refund was as a credit on the app so now i have to take another ride to use that or lose it. i wasn’t planning on using go again.

Second time writing a review. The unlock helmet button rarely works. And if it doesn’t you are forced to end the ride (it is illegal without a helmet). However, attempting to end the ride will meet you with a “helmet not attached to cable” message which stops you from ending the ride. Not to mention the ONLY other way to end the ride is through the so called 24/7 support team which after 15 attempts still refused to take my call. Don’t waste your money. They are actively scamming users.

The new app shows only 1 scooter available, whose price is 6€ per minute for RESERVING, 1€ per minute for driving… they really messed everything up, switching to other scooter providers

Looked at over a dozen bike. Most are not able to be used. Tried to messages customer service. They kept closing that chat after waiting 30 minutes to chat. The one bike I was able to use had a bad pedal and they charged me 2 euro for 30 seconds of use. Complete failure of the entire app and product and customer support.

I just can’t use it because the payment system is broken

Like their scooters more than felyx/check but using the app... its a nightmare.

JNQQ1O add it

I rented a bike, drove 15 minutes, parked, took a photo and stopped a rental, and went home. Possibly some error happened in their app because it’s full of bugs and when I opened the app hours later to rent another bike the previous bike was still under rent. I contacted support and I was told I would be charged the full price and if I’d contact them via email I’d receive a refund. After doing so and making several attempts to get a refund I haven’t received it to this day.

The service is good and fast, but the in-app user experience was very bad, at least on iphone 12. The navigation has an annoying bug that remains for so long without a fix. On iphone 12 you can not tap close button, or go back to previous screen, because the icons are located way too far up top. Considering Go sharing as a modern and user friendly app, i would not expect this kind of odd (and annoying) experience.

De app vertelt je dat je geld in je GO wallet moet zetten om te rijden. Ik zet er €20 op. Dan moet ik opeens alsnog mijn creditcard info invoeren, maar die wordt maar niet geaccepteerd, hoewel mijn internetbankieren het wel verwerkt heeft. Leuk verdienmodel hoor: ben €21 lichter, een half uur verder en in de stromende regen maar doorgelopen oor een Check.