GreenMobility

Overall great service, the app is stable and easy to use, but there is one very annoying issue. When starting a ride the app is supposed to ask you if you want to pay 3e extra to reduce the deductible in the insurance. This is a great option, but it is never shown on my phone. The pop up (or whatever it should look like) is simply never shown and the car is unlocked straight away when I swipe that “Unlock” slider. So every time I pick a car I have to call the support, sometimes waiting for tens of minutes in the wind or rain of our beloved Nordic spring (😅), and every time they add this 3e extra insurance fee to my booking manually (kudos to them). Would be really-really great and appreciated to finally be able to enable this option just by myself (or maybe even enable it once for all the rides in the future).

Crazy expensive and hidden costs on top. Parking at the airport cost more then 1h of driving there.

For several months I have been using different car sharing companies and never been charges any extra fees! Yet GM charged me twice for the same incidence! Plus the too expensive prices lately. NEVER AGAIN.

Ich habe heute in Deutschland versucht zum ersten Mal einen Wagen zu buchen. Leider sprang der Wagen nicht an. Der Support war nur auf Englisch und konnte mir nicht weiterhelfen. Als ich nach einem deutschsprachigen Support nachfragte, sagte man mir: einen deutschsprachigen Support gibt es nur ab 9:00 Uhr. Es war 08:20 Uhr. Autos, die man über carsharing bucht, müssen sich selbst erklären.

Die Fahrzeuge ansich sich sind recht gut aber man kann in Köln damit nicht von A nach B kommen weil der Radius viel zu klein ist.

Unfortunately, the app is not useable and cars cannot be rented. I was able to rent once, since then then the app is asking to accept terms and conditions to the city I live in (and sometimes another) and then hangs. No way to rent a car. Recommended workaround from hotline is not working. Customer service through email could also not help (according to them my profile is activated - but it is not - and they cannot prevent it from happing again). Actually it is a nice concept, but looks like no control on the app/backend and nobody can help which makes it useless and not reliable at all!

Super smooth experience, cars are fun to drive, very clear app - great way to move around CPH

There are hardly any parking spots, which defeats the whole value of the service, having me waste 30 minutes finding a place to drop off the car. I then got fined for parking at the Greenmobility Hotspot (!) and the customer service was unhelpful throughout the whole thing. Been using carsharing for years, but never had such a bad experience.

Bitte Nutzer-Bewertungen ‚freischalten‘. Danke.

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