Greyhound: Buy Bus Tickets

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The app always changes your chosen arrival date to one day prior one, that’s ludicrous! Also it is not allowed to match a phone number which has more than 10 digits. Currently mine has 11 and what I gonna do now?

I was trying to buy a ticket using Mobile App. But everything went wrong. For example, I was trying to buy a ticket for May, 6. But when I got email confirmation it was May, 5!!! I’m sure, that I chose the right date when I bought it. I had this problem with 3 tickets and I didn’t realize it first. But thank God I noticed that. And I called to Greyhound, but they told me that I need to change ticket for 20$!!! So I lost money because of this app. I will never use it again.

Will never buy greyhound again because of schedule 1002 of Jan 4th. I should be in D.C. two hours ago, and I still in fkn Richmond, with no idea how to handle with this.

I book a bus after long flight but suddenly it was canceled without any reasons. Worst service, dont use it.

I have been purchasing my tickets here since 2012 and I never got any rewards. And now at 2024 I could not even find on the page where to log in on my account. It’s been useless eversince

Bus will come late and no refunds will be given even if this late bus causes you to miss a connecting bus. I never knew transportation services in USA would be worst than third world countries I’ve been to.

🙏🏼🫶🏼🤗

This service does not accommodate seating and does not give any refunds for this matter. Strong language barriers between drivers and customers. Customer service is not friendly or takes into consideration any safety matters.

This was one of the single worst travel experiences I’ve ever had. My bus was suppose to leave the station at 4:40pm, and it never came to the station. THREE HOURS PASSED, and the bus still hadn’t arrived. The track my bus feature kept saying my bus was “on time” despite never leaving the station. Other people at the station had buses booked at 11 am that never arrived, and were rescheduled to the bus I was suppose to get on. I called the customer service line, just for a robot to pick up and ask for my booking number, when I put in the number it said my bus was on time then hung up. There was no option to speak to a human. When asking workers when the bus would leave, they could not give us an answer and only directed us to the same customer service number. Eventually a worker manually changed my booking to a 11:30pm bus that would take THREE HOURS LONGER than the last bus. Seeing how this bus could also never arrive and needing to be at my destination as soon as possible, I booked a flight for the morning. I’m going to attempt to get a refund, but seeing how my bus got changed to a different time, they may try to claim I should have gotten on that bus and deny my refund. I’m never using Greyhound again and I recommend you don’t either.