Help Scout

Support customers on the go

Разработчик: Help Scout PBC
Скачивания
Доход

Описание

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
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Скриншоты

Help Scout Частые Вопросы

  • Приложение Help Scout бесплатное?

    Да, Help Scout полностью бесплатное и не содержит встроенных покупок или подписок.

  • Является ли Help Scout фейковым или мошенническим?

    ⚠️ Приложение Help Scout имеет низкие оценки и отрицательные отзывы. Пользователи, похоже, недовольны его качеством или функциями.

    Спасибо за ваш голос

  • Сколько стоит Help Scout?

    Приложение Help Scout бесплатное.

  • Сколько зарабатывает Help Scout?

    Чтобы получить оценку дохода приложения Help Scout и другие данные AppStore, вы можете зарегистрироваться на платформе мобильной аналитики AppTail.

Оценки пользователей

1.5 из 5

2 оценок в Испания

5 star
0
4 star
0
3 star
0
2 star
1
1 star
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История оценок

Help Scout Отзывы Пользователей

Notifications don’t work.

Emigriser on

Россия

Notifications don't work (allowed in iOS settings). That's why we miss important tickets.

Web version is way better

Litvinio on

Россия

Helpscout app helps 1 time out of 10 because otherwise you’ll have to meet with a lot of bugs, lags and features that don’t work. I’m using the app for about 1,5 years and since that time not a lot of progress has been done.

Bugs

jordipicon on

Испания

Lots of bugs. For example the @ mentions are not always working.

Poco funcional

Mofitu on

Испания

Buen aspecto pero mucho menos funcional que la web. No permite poner TAGs ni usar SAVED REPLIES. Sin esto la app no me sirve para nada

Inappropriate conduct

Honest_Abe82 on

Соединенные Штаты

Stop serving me Pride propaganda. I pay to use your software, not to be indoctrinated.

Does not support Help Scout apps

SupaPuerco on

Соединенные Штаты

Frustrating because adding apps is a paid feature of Help Scout and we can’t use them on mobile!

Notes crash

Caroline698 on

Соединенные Штаты

The notes crash if you use and emoji and I couldn’t send any tech notes through the app cause it won’t let you send feedback.

Flower Shop finds the perfect App

tabletulip on

Соединенные Штаты

Helpscout has been a crucial part of our company's growth. The Internal notes on emails alone has aided our team on professionalism and communication. The internal notes allows us to utilize one email address, and respond to customers with in 24 hrs and keep communication clear for our clients. They have all the basics and then a ton of additional capabilities- the saved replies is another favorite, as a busy flower shop with a large online shop I can't tell you the amount of emails we receive and having that option saves so much time for the team. The app is modern and user friendly. The support is also incredible.

Recent update

Unsquare on

Соединенные Штаты

No longer works. Crashes on startup.

No manual workflows in app

Stiles Stilinski on

Соединенные Штаты

It would be nice to have the option of triggering manual workflows through the app. Also still waiting on a snooze feature (like intercom has) for several years now, on any HS platform this would be useful. It’s been “in the works” since at least 2015. Feels strange it would take that long for such a highly requested feature.

Оценки

История позиций в топах
История рейтингов пока не доступна
Позиции в категории
Приложение еще не было в топах

Ключевые слова

Help Scout Установки

30дн.

Help Scout Доход

30дн.

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