Help Scout

Notifications don't work (allowed in iOS settings). That's why we miss important tickets.

Helpscout app helps 1 time out of 10 because otherwise you’ll have to meet with a lot of bugs, lags and features that don’t work. I’m using the app for about 1,5 years and since that time not a lot of progress has been done.

Is there any way to disable the new rich text editor? Since that update, the cursor changes in size at times which makes it hard to write, and I don’t see the point of adding rich text to my replies. Also, I’d love to be able to save replies from my phone. And also link to docs. Now I have to use my computer to do this UPDATE: Looks like formatting is lost when copying and pasting text from previous replies. I bet it is the rich text that is playing tricks here. I still wish there was a way to disable it since I don’t see any point of doing this from the phone and the app has been buggy ever since introducing it

Keeps crashing on launch

Stop serving me Pride propaganda. I pay to use your software, not to be indoctrinated.

Frustrating because adding apps is a paid feature of Help Scout and we can’t use them on mobile!

The notes crash if you use and emoji and I couldn’t send any tech notes through the app cause it won’t let you send feedback.

Helpscout has been a crucial part of our company's growth. The Internal notes on emails alone has aided our team on professionalism and communication. The internal notes allows us to utilize one email address, and respond to customers with in 24 hrs and keep communication clear for our clients. They have all the basics and then a ton of additional capabilities- the saved replies is another favorite, as a busy flower shop with a large online shop I can't tell you the amount of emails we receive and having that option saves so much time for the team. The app is modern and user friendly. The support is also incredible.

No longer works. Crashes on startup.

It would be nice to have the option of triggering manual workflows through the app. Also still waiting on a snooze feature (like intercom has) for several years now, on any HS platform this would be useful. It’s been “in the works” since at least 2015. Feels strange it would take that long for such a highly requested feature.