Kiwi.com - 预机票 & 旅游

Авиаперевозчик отменил рейс. В таком случае авиаперевозчик обязан предложить замену или вернуть деньги (срок до 3х рабочих дней). Сервис киви отменил бронь билетов у перевозчика. Деньги возвращать отказался, ссылаясь на отсутствие страховки. Сужусь.

Покупали через авиа сейлс билеты Пекин-Гуанджоу и обратно. Оба рейса отменили, возврат обещают через 3(!!!) месяца! Не отвечают на обращения. Номер брони 512 038 780 Из-за отмены без предупреждения пришлось оставаться в Пекине на 2 лишних дня. Купили билеты в итоге через другой сервис, была небольшая задержка рейса, сразу же позвонили, извинились, спросили есть ли где остаться из-за задержки. Никакой заботы или внимания к клиенту

На моменте оплаты отправили сообщение, что цена стала в 1,5 раза выше. Когда я уже ввела все данные. Еще отличается цена в приложении и на сайте

Worst experience ever. They booked our flights through their email, so we couldn’t manage said flights. We were not able to check into a flight, and now we are stuck in Spain. Never use kiwi, it’s an extremely unreliable booking app we unfortunately had to use! You never get to opt-out of their horribly structured automatic check-in system and you’re left with bookings made in their name, which you can’t manage, flights you can’t check into, because the airlines were they booked the flights also have “automatic systems” for IDing you to confirm your identity (which has to be done BECAUSE it was booked in their name and not yours) and on top of all of that, their customer “support” consists of an AI chat bot with predetermined answers to it’s questions, which never gets you anywhere and even when you, by some miracle, manage to find a way to speak to, what we can hardly believe to be, a human being, they almost always either seem to act like they have never worked a day in customer support and give you canned responses that are only maybe loosely connected to the problem you have. The final nail in the coffin for this company is that, even in our situation, where their systems failed us and the blame is clearly completely theirs, they will only offer you a “refund” of 10% of the amount you paid for the booking and, as if that wasn’t enough salt in wound, they give you said amount in their company credits so you are left feeling even more robbed than you felt before… If you have ANY other option, for your own sake, for the sake of your own and your family’s sanity, DO NOT USE KIWI!

Please, everybody! Why you every have this company as a partner? It’s stilling money, provides no service at all! Why do you allow them to be your partner and place this app available to download?

I’ve payed for additional conditionals and got nothing! There aren’t any contacts of tech support except their bot. URL for connect with assistant doesn’t work and redirect me on help page with default articles. I’ve sent 2complaints in forms for feedback and got no answer🤬

Can’t get tickets booking numbers, no direct connection with support. Avoid!

Забронировали билеты несколько раз перепроверили информацию все было правильно, ну а после оплаты оказываться что некоторые данные компания сома поменяла её ,о при просьбе поменять данные компания отказалось.потеряли 1000 € ,ЕСЛИ ХОТИТЕ НОРМАЛЬНЫЙ ОТПУСК НЕ ЗА ЧТО НЕ ПОКУПАЙТЕ БИЛЕТЫ В ЭТОЙ КОМПАНИИ!

Купил билет через час пришло смс что не смогли купить билет деньги возвращали на следующий день меньше на 200$

I booked tickets and made payment. In couple hours was declined due to unknown reasons. After 3 hours fighting with Alibaba support , they sent me message that they will refund money in max period 10 days . Already passed 14 days - money still wasn’t received. Support told me that it’s problem of my bank . My bank told that no any transaction was done . Nasty and fraudulent service. Highly not recommend