Kiwi.com - 预机票 & 旅游

Kiwi’s poor system design caused me to accidentally book the wrong ticket. I contacted them asap to explain the situation and how their system has a problem. They declined to help me fix the problem and kept on repeating the same spill about how my ticket is a saver ticket and cannot be changed or refunded. There was no acknowledgment or understanding of my situation. Eventually they saw my point of view and said they would refund me. I responded for them to proceed and they acknowledged it saying that they will process the refund. However, they did not process it in time and called me back denying ownership. Eventually they did confirm it was not processed by their staff and by then it was too late. They then refused to help me any further. Absolutely appalling business practices and ethics. My refund request wouldn’t have hurt them one bit but they chose not to take ownership and compassionate to my situation.

If you canceled the flight, there is no refund. Screw this

I booked a standard flight ticket, requested a change in date, they updated my e ticket with the date unchanged, spent me more then a week to communicate with them, they kept ask me to wait for updates until it’s too late to cancel my flight or make any changes (within 24 hours of flight). Finally I have to book another flight on my own, what I paid for kiwi ends uo become nothing. I paid for nothing but frustration. Kiwi just doing whatever they can do avoid responsibilities and avoid helping customers, what they do best is to sell you add-on services which they cannot fulfil. Horrible experience, booking with them is like a scam. Speaking to their customer service is like speaking to robots, not helpful. Avoid using this app.

Worst app ever if you do some mistake while booking like (u do mistake the name) you will need few days to respond and after u book the ticket u need like 5-6 hours for ur ticket confirmation email 🤦‍♂️🤦‍♂️ What if we have flight next few hours whats the solution so please i would strongly recommend not to use this app at all like really really at all

I wanted to express my heartfelt gratitude for Joaquim assistance in handling my refund. I had been waiting over 11 months without any results, but he promptly resolved the issue. His quick responses and dedication to customer service truly made a difference. Thank you for solving my problem! I have applied the refund on March 2023 because my flight was canceled by airline. But I still didn’t get the refund till now Feb 2024. I have wait over 11 months still didn’t get back my refund that is unacceptable and non reasonable. Kiwi.com is useless and don’t have social liability to protect customer’s right. Kiwi.com do nothing to help me to ask for the refund. Only ask me have patience and wait for the answer. I think 11 months is long enough for the refund application. Don’t buy anything on Kiwi.com. Kiwi.com is a no service, don’t protect customers rights and no social liability company

I booked a ticket through their website. Didn’t receive a confirmation, Logged in to the site, no booking seen as well. Reached out to them, waited a long time for someone to message and every single messages was replied by a different person. Repeatedly told me that they payment didn’t gone through and there’s no booking. But the payment did go through. Okay, I went on and buy a new one with some other more trustworthy company and requested for a refund if the payment did eventually go through. Then they come back to tell me that the ticket was confirmed the first place. Then why EVERYONE told me otherwise ?? At the end, the claim team refused to look at the confusing messages from the customer service. And refused to refund. AVOID !!

I am writing to express my profound disappointment and frustration with the customer service I have received during my recent travel experience booked through your platform. As a first-time traveler with Kiwi, my initial excitement quickly turned into dismay due to the handling of a significant flight delay and subsequent booking issues. I urge you to address the following concerns and take immediate action to rectify the situation. On our return journey from Winnpeg to Halifax, our flight was severely delayed, causing us to miss our connecting flight from Toronto. Seeking assistance, I reached out to your customer support team, only to experience repeated disconnections and lack of resolution. The first two representatives abruptly disconnected the call after placing me on hold, leaving me frustrated and without any guidance. Such disregard for customer support is unacceptable and reflects poorly on your company's commitment to service excellence. During the third call, after enduring further delays and hold times, the offered solution was a grueling 12-hour flight with two layovers. As I explained the impracticality of such an extended travel time, I pleaded for better alternatives or, at the very least, hotel accommodation for the inconvenience caused. Unfortunately, my request for a suitable resolution was denied. Despite accepting the 12-hour flight as a last resort, I was promised a callback from a supervisor, which never materialized. This lack of follow-through further compounded my frustration and left me feeling disregarded as a customer. The following morning, after already enduring over 10 hours of uncertainty at the Toronto airport, I received a call from your team offering an alternative flight directly to Halifax at 1:10 pm, which was the initial request I made. However, upon logging back into the app, I discovered that the flight displayed was scheduled for 7:30 am, an impractical departure time considering it was already 6 am. This inconsistency and lack of attention to detail only added to my exasperation. Continuing my attempts to find a suitable resolution, I contacted your customer support once again, only to receive the same response of offering the 12-hour flight with multiple layovers. This contradictory information, given the previous statement that the flight could not be booked, demonstrates a lack of internal communication and a failure to meet customer expectations. As I compose this complaint, my companions and I are stil

Horrible rules towards customers, and really rude and annoying customer support representatives. First thing first, even though they provide you an alternative trip and ask you to either accept or decline, there is no button for “decline”. Which only means they never truly let you decline the alternative, so that even if you don’t accept, choose your own itinerary and book a ticket yourself, they have every reason to not issue a refund. Don’t fall into their trap, it’s not worth it. In a recent flight from Buenos Aires to Puerto Madryn, I was notified they were unable to check in for me online a few days before departure, so I needed to check in onsite. When I was at the counter at 2am, I was told there was no booking. Turned out kiwi.com made a booking error and they didn’t realize till I was there checking in onsite. Knowing kiwi.com didn’t successfully book me a ticket, I contacted them using the app, explained the situation, and told them I needed a refund. Then I went to a nearby ticket office, bought a ticket myself to safeguard my next itinerary. They refused to issue the refund and said it’s because I booked my flight by myself, and didn’t allow them to make an update. The fact was they didn’t even make the right reservation, causing physical and huge mental loss to customer, instead of checking what’s wrong behind the scene, they let the customer pay for the fault they made. This is completely unacceptable. I will never ever book with kiwi.com, and I hope you be mindful when booking with them. Booking with the official airline website is the best choice that guarantees better prices and customer services.

Never get back your refund!! Ticket purchase through Kiwi Flight are cancel by airline Airline claim full money refund to kiwi (real money not any credit money ) Kiwi said they only get credit money so will not refund me currency money What? My money is gone

I couldn't fly because of the epidemic, but kiwi told me that I couldn't get a refund, which is simply too much