Lumi: styling & shopping

Return my money! Charged 30 aud dollars and returned only half!!!

Return my money! This app charges you 0.94€ upon installation. But two days later he will write off another 33.25 € without your consent!!! Even if you deleted it. Return the money!

I didn't want to buy your subscription! Give me the money back.

This app tries to get 35 $ from me for nothing!! Unsubscribe me immediately!

They came up with a polished look that wasn’t too expensive that I could wear everyday that looked like something I would choose. Great choices and so easy not to spend a huge amount of time looking!! Thanks!!

I had a productive first session with a stylist who pretty much nailed my first wardrobe style. I hope this trend continues.

This company is absolutely untrustworthy. They charged my account without my authorization, and I never received any service from them—I didn’t use anything of theirs whatsoever. I only found out about the unauthorized charge because my bank called me. I emailed them immediately on Sunday, January 26, the same day the money was taken from my account, requesting a refund. However, they told me they couldn’t return my money. I work hard every day to support my children, and it’s outrageous that this company thinks it has the right to take money from people without their consent. This is theft, plain and simple. I do not recommend this company to anyone—be cautious and avoid them at all costs.

Almost cancelled my session but Audrey changed everything. Her friendly chat approach put me at ease immediately. She recommended a stunning outfit - a wrap dress with subtle pattern that works perfectly for my body type. Can't believe how well she understood my style!

I have no fashion sense, but my stylist was very supportive and helpful! Excited for my new look!

I paid for a year membership for the service and the capsule upgrade. I ordered three outfits, and all three had a cancelled item, defeating the purpose of ordering the outfit. They emailed me and gave me a $50 credit and additional session to make up for it. Scheduled additional session (after being told the best available they had to “make it up” was 9:30 pm on a Sunday) and after waiting 20 minutes, no one showed on the LUMI stylist end. So, I missed out on 20 minutes of bedtime with my 4 yr old son (husband filled in so I could do this) to stare at a chat screen, hoping someone would show up. Great concept that very much missed the mark. The entire purpose of this service for me is curating full outfits, and when a key piece of each is unavailable after being chosen by the stylist (3 outfits, 3 missing pieces), it defeats the purpose.