Salesforce Field Service

This app is terrible. It inefficient and redundant in its unnecessary line items that are useless and time consuming in the field. The routes created by the AI are inefficient and cost the company in lost time and gasoline expenses. The work orders can not be moved around or modified for contingencies such s as dealing with unauthorized occupants and police matters.

This app is burning garbage for towing purposes

Lack of information no Vin number for you to confirm what vehicle you’re towing. No tag number is simply gives you a year sometimes the model and the color the pick up location is the drop off location and the drop off location is the pick up location also to close a call. You have to go through a lot of steps to clear out one call diesel drivers out on the road. Shouldn’t take them more than a few seconds to clear out the call.

I like the field service app to keep track of leads and all the pertinent information needed.

Makes everything super easy 😎

App is SLOW. Very, very slow. What would normally be a 20-30 minute job is turned into an hour waiting for the different steps to load. Just yesterday I waited 15 minutes for a service report to generate so I could get a signature. Talk about a dip in productivity. I cannot believe my company went to this for service over what we had before. It’s so bad that I’ll be asking future employers if they use this app, and not taking the job if they do.

Doesn’t alert or lags on notifications, location automatically updates way before your actually on location for a call. No options for notifications in IOS. No Watch support for notifications either. If your not constantly checking the app on iPhone you’ll easily miss a call. This is across multiple iPhone and users in my company. App is full of issues, crashing, failure to get location correct, delays in notifications, or doesn’t notify, doesn’t send notifications to watches (Apple garmin amazfit) text for call notes cuts off in view screen. not much support for larger font sizes.

App is garbage I’ve had to redownload this app atleast 100 times because it’ll crash and then never open up again unless you fully delete the app shutting all apps won’t work shutting phone off won’t work imagine making an app that a small crash bricks the whole app

Would be better if this app was more stream lined. Not the most user friendly. Hopefully you make some upgrades so that the service providers have an easier time navigating the app. We will continue to use with hopes that the app gets some much needed changes.

I use this app for work and it is the fattest waste of time I’ve ever seen. Rather than just checking in for 5 minutes, it turns into an hour long process because this app can’t seem to do anything correctly. Freezing, deleting information, glitching, crashing, And even just straight up not uploading information that is essential to the job. If you’re a contractor or business who’s thinking of using this trash, look elsewhere and don’t subject your employees to the torment that is this app.