Sensa - Mental Coach

Even previously downloaded data is unavailable offline 😢

Sorry, but no trial period?

I feel maybe you could provide some part of the app for free and others paid. I wouldn’t want to pay for something i have no idea about.

Dear Sensa Team I hope this email finds you well. I am writing to address a concerning issue regarding my subscription with your app and to request immediate refund to resolve it. I havesubscribed after seeing an instagram adv of 7 days for $2 to your app; however, I am extremely dissatisfied with the app's performance and it fails to meet my intended purpose. Consequently, I sent an email requesting the cancellation of my subscription and I also attempted to cancel the subscription 3 times on the website, and then I wrote an email which was well in advance of the renewal date, to ensure a smooth and timely cancellation process. the website also does not have easy way to cancel the subscription. You have just made it difficult and extremely difficult to cancel the subscription and you are cheating the subscribers and not letting them cancel. i received an email to confirm the cancellation and the link is broken. I tried twice. then I wrote an email.. If necessary, I am willing to provide any additional information or documentation to support my claim. Please let me know if you require any further details. To my disappointment, the subscription was not canceled, and I was charged for another subscription period despite explicitly expressing my desire to terminate it. This experience has left me frustrated and dissatisfied as it seems that the cancellation request was disregarded. I kindly request that you take immediate action to address the following: Refund: I request an immediate refund for the recent subscription charge that was processed after my cancellation request. It is essential to rectify this situation promptly and ensure that the refund is processed without delay. Confirmation of Cancellation: Please confirm the cancellation of my subscription as soon as possible. I would appreciate receiving an official confirmation of the cancellation to ensure that no further charges are incurred in the future. Improve Customer Service: It is disheartening to encounter such an issue, especially after reaching out well in advance to avoid any misunderstandings. I urge you to review your internal processes to prevent instances of charging customers for subscriptions when cancellation requests have been clearly communicated. I look forward to your prompt response and a satisfactory resolution to this matter. I trust that you will take this issue seriously and take the necessary steps to rectify it. Thank you for your attention to this matter. Yours s

I love how it gets me to recognise my emotions. It’s my go to place when I feel down or up. And the exercises really work. It’s simple and it works.

I paid quite a bit for this app and it started well but it has got hung from the past 3 days. Tried refreshing it but nothing works. If I delete and download again it will erase my data which is the whole point of an app like this - keeping a log of moods etc. Highly disappointed.

I did not authorize this purchase, I don’t have the app, and these thieves refuse to return my money. I would’ve left zero stars, but that wasn’t an option.

Be aware of duplicate subscriptions and double charges!! I purchased one recurring 6-month subscription from sensa health in Dec. 2022, and I canceled it in June 2023. Just a few days ago, I noticed that I have still been charged every six-month beyond the cancelation date in June 2023. I checked my subscription management page, and it was showing (and is still showing) that I had cancelled my subscription in June 2023, and I have had no active subscriptions since then. I checked my older bank statements and realized I was double charged at the time of the initial purchase of the subscription in Dec. 2022. I contacted Sensa Health about the issue, and they told me that I had purchased two subscriptions under my account, and my cancelation request only applied to one of them, and therefore the second one was getting renewed every six months. (How is it even possible to sell duplicate subscription at once to one single user account??! How is it even possible for one user account to use two separate identical subscriptions at once??!) I explained to them that I did not have any knowledge of the second subscription and no access to it via my subscription management page. My account did not and still does not show any information about this second subscription, and I would have never become aware of that if I did not catch the unauthorized charges on my bank account and contacted Sensa about it. After a lot of back and forth emails, they still do not acknowledge the fact that there is an error in their system management system which lets selling duplicate subscriptions at once to one single account, and yet, does not give the user any access to the duplicate subscription so it can be known of, and canceled. There have been four unauthorized charges over 1.5 years for this duplicate subscription (which again I have had no way to access and be aware of). Sensa health is telling me that I was charged for subscription renewal because I had not canceled it, and as “a kind gesture” (which is actually insulting under the current circumstances) they can refund me only for the last unauthorized charge. Why should l, as a costumer, be responsible and pay for an evident error (if hopefully not scam) in their system, which sell duplicate subscriptions at once to one single account without providing any access to see and manage this duplicate subscription??????? I will provide an update if anything changes! In the meantime, Be aware if you are planning to subscrib

Pushy tactics to lock in subscription and content that’s basic at best. Not helpful. Waste of money. Watch out for “time sensitive” offers

Be very sceptical of this company - they will draw you in and unless you are vigilant you will have a $59 charge auto renewing on your credit card every six months - I have had them charging for two years for an app I haven’t used. It seems to be very basic. I have experienced zero integrity with this Lithuanian registered company and highly recommends staying well clear.