Sensa - Mental Coach

Even previously downloaded data is unavailable offline 😢

Sorry, but no trial period?

The app is frozen and has been for a month now, they never fix it.

Sensa has helped me staying on track with good habits. Every morning I look forward to reading the facts of the day and do the tasks. It takes around 5-10 minutes per day. What is really good about it, is that you can only access one piece of information per day, so it hinders you from over-performing or information overload. During is 1 month of use, I’ve had 2 times problems with the app (not finding my data or not functioning at all), therefore 4 stars. The support took maybe 10 hours to answer my mail. Great app!

I did not authorize this purchase, I don’t have the app, and these thieves refuse to return my money. I would’ve left zero stars, but that wasn’t an option.

Be aware of duplicate subscriptions and double charges!! I purchased one recurring 6-month subscription from sensa health in Dec. 2022, and I canceled it in June 2023. Just a few days ago, I noticed that I have still been charged every six-month beyond the cancelation date in June 2023. I checked my subscription management page, and it was showing (and is still showing) that I had cancelled my subscription in June 2023, and I have had no active subscriptions since then. I checked my older bank statements and realized I was double charged at the time of the initial purchase of the subscription in Dec. 2022. I contacted Sensa Health about the issue, and they told me that I had purchased two subscriptions under my account, and my cancelation request only applied to one of them, and therefore the second one was getting renewed every six months. (How is it even possible to sell duplicate subscription at once to one single user account??! How is it even possible for one user account to use two separate identical subscriptions at once??!) I explained to them that I did not have any knowledge of the second subscription and no access to it via my subscription management page. My account did not and still does not show any information about this second subscription, and I would have never become aware of that if I did not catch the unauthorized charges on my bank account and contacted Sensa about it. After a lot of back and forth emails, they still do not acknowledge the fact that there is an error in their system management system which lets selling duplicate subscriptions at once to one single account, and yet, does not give the user any access to the duplicate subscription so it can be known of, and canceled. There have been four unauthorized charges over 1.5 years for this duplicate subscription (which again I have had no way to access and be aware of). Sensa health is telling me that I was charged for subscription renewal because I had not canceled it, and as “a kind gesture” (which is actually insulting under the current circumstances) they can refund me only for the last unauthorized charge. Why should l, as a costumer, be responsible and pay for an evident error (if hopefully not scam) in their system, which sell duplicate subscriptions at once to one single account without providing any access to see and manage this duplicate subscription??????? I will provide an update if anything changes! In the meantime, Be aware if you are planning to subscrib

Pushy tactics to lock in subscription and content that’s basic at best. Not helpful. Waste of money. Watch out for “time sensitive” offers

Be very sceptical of this company - they will draw you in and unless you are vigilant you will have a $59 charge auto renewing on your credit card every six months - I have had them charging for two years for an app I haven’t used. It seems to be very basic. I have experienced zero integrity with this Lithuanian registered company and highly recommends staying well clear.

This app is expensive for what it offers which is very basic mood tracking and very intro level mental health information. I ended up not using this app much and they charged me to renew. This was understandable as I forgot to cancel my subscription, but I reached out the same day to cancel and ask for a refund. They cancelled my order but refused the refund which was disappointing given the timeliness. You’d think a mental health app would be a little more understanding.

This is just a high-priced tracking app. They automatically “renewed” my *subscription and charged me for it at six months even though I had not used the app for months. They refused to refund.