Taking a lot of time
It takes nearly 6 days to receive it from Melbourne Australia send it to Egypt, 6 days !!!!
4.81 out of 5
1,756 ratings in Australia
It takes nearly 6 days to receive it from Melbourne Australia send it to Egypt, 6 days !!!!
Their rate is okay than others. But the customer support is worst than others. This is a financial services provider, they need to make their customers service top notch. I've 2 bad experience with them.
As any identity card is provided for security purposes a name should not be an issue to risk the security. Recently I tried to send money but because I put my name shortly which did not matched fully with my identity card photo transfer did not happened and I had to wait for 4 days to get the refund Ok I understand for higher security account name might be an issue but the developer should be aware of it and give warning or any correction before deducting the money from my bank so that it can transfer smoothly it should not create a hassle for the customer.
I've had a terrible experience with this app. They keep asking for the same documents over and over again, wasting my time and causing immense frustration. Despite their advertisements about fast money transfers, I found it to be a complete lie. The process is excruciatingly slow, and my needs were never met. To make matters worse, you can't even upload ID documents from saved files—you have to use the camera. Then, they tell you there's a glaring issue with the image. Save yourself the trouble and look for a more reliable service.
Very reliable
Rate is not that great .
Fee is high
Of my first 7 transactions I had 6 compliance review requests requiring same information again and again. I cancelled 2 transactions because it takes too long to organise the compliance and get a clearance so sent with someone else. Only one transaction of $25 went without a compliance review and extra info being required.
Would be good if customers can add funds which later can be used to transfer money rather than using card every time.
They hold the money for long time and the support is also very bad. They are ask questions as they in department of home affairs or ATO. Very bad experience with ace money transfer. Please don’t use the ace Money transfer. If any want to send money outside Australia so please use other channels like MoneyGram , western union, Remitly. Very disappointed service by ace money transfer. The support members are also very rude. They don’t know how to deal with the customer. They don’t have the customer support experience.
Chart
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Category
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Rank
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Top Free
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122
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Top Free
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122
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Top Free
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141
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Top Free
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163
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Top Free
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166
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