网易七鱼-全智能云客服专家
Published by: NetEase (Hangzhou) Network Co
Description
网易七鱼是网易旗下的一款SaaS模式的云客服产品，致力于通过自主研发的客服机器人为企业客户降低企业管理成本，提高客户满意度，随时随地解决客户问题。以“七鱼改变客服，服务创造价值”的产品理念，为企业在客服工作效率、客服服务意识、客服专业化方面提供一整套的服务解决方案。
网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，云客服系统还对接了企业的 CRM；并且支持多种方式创建工单，方便跨部门协作以及问题跟进；最后，还会给企业提供给数据报表及分析。
网易七鱼可以支持来自 APP、微信等其他多渠道的信息接入；同时支持图片、表情等多种沟通方式；支持呼叫客服查看数据及对外呼出；此外，云客服系统还对接了企业的 CRM；并且支持多种方式创建工单，方便跨部门协作以及问题跟进；最后，还会给企业提供给数据报表及分析。
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App Info
- Category
- Business
- Publisher
- NetEase (Hangzhou) Network Co
- Languages
- Chinese
- Recent version
- 6.0.1 (5 months ago )
- Released on
- May 24, 2016 (8 years ago )
- Also available in
- China, Taiwan, Poland, Japan, South Korea, Kuwait, Kazakhstan, Lebanon, Malaysia, Nigeria, Netherlands, Norway, New Zealand, Peru, Philippines, Pakistan, Italy, Portugal, Romania, Russia, Saudi Arabia, Sweden, Singapore, Thailand, Turkey, Ukraine, Vietnam, South Africa, Denmark, Argentina, Austria, Australia, Azerbaijan, Belgium, Brazil, Belarus, Switzerland, Chile, Colombia, Czechia, Germany, United Arab Emirates, Algeria, Ecuador, Egypt, Spain, Finland, United Kingdom, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, India, United States
- Last updated
- 3 weeks ago