Avaya Workplace

I have had multiple technical issues with the app. I sign it it works fine for one call, then I get the red triangle. I sign out restart, delete, and download-nothing makes it better. It is a huge problem because I need to be able to take work calls and I do not want to use my personal cellphone number when I am working away from my office. I didn’t have any problems prior to this September.

Inconsistent and a horrible failure at every level

App does not work. Does not allow me to make a call, says call failed. Avaya does not work well on IOS or MAC OS systems. Works fine on a window laptop but never works on my MacBook or my iPhone. I really dislike this. I see all the negative comments and I’m wondering are yall gonna do anything to fix the app or just apologize to people and never fix anything?

-79 stars. You hire a sales force to scheme corporations to sign a contract with your organization and then when their employees can’t receive calls with your service (which are dire to their livelihood) you don’t even say “hey we know this is one of the worst things to happen to your career, our bad, big apologies. We will fix it in 5 days” it’s like you don’t even know this is happening. I’m about to go back to college and change to a new industry if I have to use this Avaya nonsense. FIX IT!!

It’s okay. Glad I can use it to work from home, transfer calls but it is unreliable. Constantly have to login or out or even delete and reinstall to get it to work. Bummer you can’t set quiet hours.

Horrible connection quality. Calls come in delayed. Had to move to the app because the hard phone was even worse. Transfers are awkward and choppy. Not intuitive at all. Hate Avaya and this horrible app

This is the most unreliable ridiculous app I have ever HAD to use. I have to use this for remote working. It disconnects calls, it won’t let you answer calls and worst you will go an hour without a call then realize you have to delete and reinstall because it’s GARBAGE

Calls do not come through when iPhone is locked or app is running in the background. It worked properly when I first started using, then came the app update and it no longer worked. Coworkers who use Androids do not experience this problem. This has been a known issue for some time. Why hasn’t it been corrected so this app functions in iOS as intended? Are there any plans to correct this issue?

Functions avail for iPhone are significantly limited compared to those using an Android or desktop app. This is frustrating when teaching new team members to use this.

I LOVE Avaya but not this app. We use this in a hospital setting and only on Apple iOS does the app not work in the background or when device screen is off. No one seems to care that the ED doctors can’t get calls.