BIXI

The fact they implement auto renewal and make it so hard to cancel is just wrong, 0 stars for that alone. I never take the time to leave reviews but the number of hoops I had to jump through to cancel my membership was absolutely insane. Their website will tell you you can cancel in the app, that’s absolutely not the case don’t listen to what they say. You have to call the team, wait for the next associate and do it there. Absolutely unethical. Side note: the bikes are a fantastic service no complaints there, but the gimmicky stuff where you can’t easily cancel needs to go.

The app is easy you use and provides what you need to get or return a bike. I like the fact that it has a timer so you know how long you have had the bike. Also it is nice to be able to see the bike routes on the map.

visitor of Montreal. signing up for the app and getting a day pass was a bit confusing. but main issue was some of the bike docks didn’t work at the clark / laurier station . i had to shove the bike into multiple docks before finding one that would click. it registered my bike ride longer than i actually rode because of this.

That app is easy, and their stations all over the city

Was charged $30 for a ride because one of my 2 bikes wasn’t docked properly. The docks themselves are very difficult to operate, requiring a lot of effort to dock bikes (and I’m in my early 30’s and weightlift). I could only imagine the trouble someone older or weaker than me would have. I guess we missed the green light one time out of the dozen or so times we used the bikes. This was a $3 trip. It turned into the price of 2 Ubers. The policy is you need to call immediately. Called and emailed a day later after seeing the charge, and they are not willing to help even though the operator admitted the system and docks aren’t perfect. If you pay at the kiosk at least you can double check.

Deeply frustrating experience. Even the inputs are wrong (numeric requirement on a Canadian zip code).

WILL OVERCHARGE YOU, especially if you purchase a monthly membership, which they make it very hard to cancel and will charge you if you cancel it anyways

great value ….

I’ve contacted their support, deleted my account, deleted the app, and charges of all sorts of amounts just keep happening. Better off walking… i think i’ve paid $50 and used this app for 4 days months ago… horrible company

Membership maybe fair but if you do not have a membership and you use for a one time use you will have 100 dollars taken out of your account for 10 days maybe more depending on your bank. Note they will take 100 dollars every use so if you use 3 times they will take out 100 dollars 3 times. This is not disclosed vividly when downloading and using the app.