Why do I still have to sign in each time when I should get in with facia recognition

You can’t download the report or send it via WhatsApp

Live chat completely useless. Trying to make contact with your agents is like flying to the moon

Doesn’t work.

Extremely user friendly would highly recommend

No appoints for 2 weeks I can see my doctor sooner

Very thorough, very professional. Excellent service, thank you.

The customer jouney to be notified of and then find documents isnt easy

Just trying to use my policy for the first time and arrange treatment following an accident just before bank holiday weekend. Received an automated email link to a 12 page document that I can’t complete online. Rang the number and was automatically directed to a chat line… that’s fine. I’m advised that I have to print off the 12 page document, complete it, scan it back in and then email it to my GP for them to complete … This process assumes clients have access and skills to use technology in this way. It’s a process which doesn’t use IT effectively or efficiently. Also I don’t know of any GP surgery who allow contact via email unless it’s initiated by them via Patient Access portal. So assuming I had a working printer the form would then have to be posted or physically taken to the GP. No guarantee how long my GP would take to fill in the form either, I’m sure she has more important things to do like seeing patients. Whole process is cumbersome, not technically viable for everyone and causes unnecessary delay to people who take out private health to avoid delay. My only option is to self fund and claim back. Disappointing use of technology BUPA for a leading health care provider. Thankfully I eventually got through to someone who was able to help me.

Just getting used to this online service. I have been a member of Bupa for over 40 years and am very satisfied with the service I have received over the years. This new online service appears to be easy to use, which I have found so far. Thank you.