Carly — OBD2 car scanner

Remember snake oil salesman? This app is the modern equivalent. They do not support the product, and refuse to refund money that they take. It is a recurring charge annually… at that price, buy a scan tool or something that works for more than 2 months

After not using the app for more than 8 months the they auto-renew on me out of the blue. I request a refund. They refuse. I feel so cheated and helpless. This is not the way to treat customers.

Don’t waste your money and buy this, I can’t even get basic features to work without subscription

At one point in time, this was one of the best and trouble free programs for scanning and coding bmws. Unfortunately they have progressively made the payment model more expensive, which is bad enough but now the app simply won’t work with my Carley wifi scanner. This is because after you scan the car for error codes it just sits at 100% and pops up with an error message saying it can’t connect to the smart mechanic. This is because when using a wifi adapter, it has no way to connect to the internet, and therefore can’t complete the scan. The smart mechanic seems like a good feature except they made it required to be connected to internet which is impossible with a wifi obd2 connector. It’s truley unfortunate as this was the best bmw scanner at one point in time, simply a waste of $170 dollars after tax

This website never mentions that there is yearly subscription. I called Visa and put a stop payment to this scam. I sent them screenshots of the website where it never mentions a subscription.

Fast customer service. Very clear before signing in as a subscription service.(yearly) Bought it mostly for coding, Would be great if the engineers would update/upgrade the app more often even some older bmw x5 ( for which there thousands still around). In my case steering wheel/ easy entry/exit would not disable. Some values = exactly engine temperature are off ( high with carly) when compared to actual one from bmw x5 dashboard reading by 3 to 4 degrees Celsius . Odometer manipulation does not tell if each unit ( ECU) is actually re-written, but rather km in the duration from time when it was manufactured (sometimes elderly don’t drive to much for certain periods) Still exploring and will wait for new updates.

Still can’t figure out how to clear my diagnostic code without paying more than my already high annual subscription. Constant upselling in app. Unable or unwilling to detect Carly vs internet so menus don’t work unless you manually switch. They give no warnings. Why are so may “ enhanced” features use the internet but you’re connected to a device over wifi? Awful UX experience for the price they charge. I have been a user for over 5yrs and the latest upgrade is simply awful.

SCAMMERS read all the feedback how they are scamming people it’s all true I have 2018 Toyota Tundra they promise that I can unlock 40 different features not even 1 can be unlock nothing is working so I throw out the device two weeks after purchasing this was 11 months ago and just yesterday they charge me another $130 for one more year without sending any emails that they will charge me after contacting them. They said I’m sorry nothing we can do. Please enjoy your one more year, how disgusting this is

This company advertises on a promise that’s not accurate. Though the scans are helpful, you never get the value for what you pay. Would be better off getting a real scanner. Rather than pay year after year for no reason. Do not get the subscription. The simple fact that they require an email to cancel the subscription should be a clear sign to stay away.

They deleted my account for no reason when I say that they didn't give me an explanation they literally took my money and I barely was able to use the app for even 3 months and they took 200+ dollars and I waited weeks for the product if you see this I highly recommend not buying this because you will I repeat you will get scam of 200+ dollars listen to me