Carly — OBD2 car scanner

I’ve had all 3 generations of Carly OBD II scanners and love how easy they are to use. The coding features are also fun to play with. The customer service is some of the best in the business. I will be a customer for life. I highly recommend this product!

I’ve used Carly for the last 5 years on 2 BMWs and all has been great. We now have 2 Kias (2020 Forte GT and 2022 Sorento) and support for these vehicles on Carly is non existent Please update your database of vehicles you support with full features not just OBD.

I have been using Carly for many years when it was heavily focused on BMW. I purchased the lifetime license, and the OBDII gen 2 scanner. Fast forward to yearly licensing and as many others I was highly irritated. I quit using the app all together and looked for alternate methods to diagnose my BMW. Just recently my battery died and I needed to register a new battery. I referred back to my Carly out of habit, forgetting about the subscription. The more irritated I got, the more I started reading the 1 star reviews from similar customers. Each of which Carly support told the customer to email them with the purchase information. I opted to take the route of emailing first rather than giving a poor review. After a few days of dialog though email with a 6hour time difference to Germany, my account was corrected, and my lifetime membership was resolved. I noted that my new car was having issues with the app taking forever to communicate and the support team stated my scanner was too old to talk to the new car. I sent more details on my scanner and after a couple days of communication, they are sending me a gen 3 scanner so I will be up and running again! Side note: During the middle of all of this I had to get the battery registered ASAP, so I purchased a yearly subscription, just for that battery. I spent $65+- on the 1 year subscription, and was able to get the battery reset successfully. I did not get a refund on this subscription, but they are sending a new scanner, so I call that a win. The alternative was paying 2x to get the battery swapped at the dealer. I don’t use the scanner as much as most, but I appreciate the effort the Carly support team took to take care of my issue.

If you are not happy with it they will not refund you. Wanted to cancel before they even shipped the scanner but they won’t cancel the order. Do yourself a favor and just get Bimmer Code.

This is the second scanner that stopped working. The first time i had to prove i purchased it with the original receipt and pictures of the scanner hooked to my car. Now you cant even navigate to a contact page to get the 100% gaurantee replacement.. i used to like this app when i bought it but when i cancelled the subscription and they found my paypal and charged me on some websure site i knew they were trouble.. so since November of 23 they charged me for a subscription that i cant use and cant get a new scanner to use it if i wanted to.. so with this being said i now will re write this every month. That this keeps happening .. either refund my money or send me a scanner to use this subscription. Which only works on bmw so getting the all cars upgrade is a waste it dont work ..

Bought this to register a BMW battery that I replaced. Just keeps on getting an error that it can’t register. Did the instruction to keep engine on and if it doesn’t work to have engine off but radio running. Neither worked. Waste of $99 for the subscription.

Most useless waste of money, Customer support is terrible.

These idiots think the idea of ownership is bad Nope. People who think “as a service” is ok are bad. Don’t bother with this trash

I just found out that I can’t use my scanner for all my cars like I used too, with the same subscription. No you have to upgrade! Cancelling the subscription is worst than calling the water utility company. They do it very complicated to distract people from canceling their subscriptions. Not supporting Carly anymore.

They shipped slow overseas to then receive a device not compatible with my vehicle they said was compatible. They told me to use a generic drop down that did nothing to be of use then a year later after everything was supposed to be cancelled I’m billed a recurring charge for a unit that never worked and they refused to refund. Multiple useless emails many times in the wrong language buyers beware